My review is going to be mainly based on the service of - 25 Degrees North Nassau - Buy Reservations
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🙂 4/5 - My review is going to be mainly based on the service of
By 👻 @Shivika N., 05/07/2023 3:00 am
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My review is going to be mainly based on the service of this establishment and while I think the food was great and I really did like the massaman curry with chicken that I ordered- it's what happened, leading up to my food delivery that I really want to highlight. So I ordered using seamless and for whatever reason (long day, I was exhausted!) I didn't double check the delivery address and had the order confirmed for a different address than my house. My office! I live pretty close to work which is why they're both in the delivery range for this restaurant. I didn't realize my mistake until I got a call from my office lobby, on a Tuesday evening once I had already left work- asking me to come down to the office lobby to grab my food. Once I realized I requested the concierge to pass the phone to the delivery guy and after a brief inconclusive back & forth he hung up. Within minutes I then received a call from the restaurant and the lady (assume manager/owner) basically asked me for my correct address and out of the kindness of her heart said they will send me a new order!!! The previous order had been left in my office building already and so for no extra cost to me she offered to prepare a fresh order and send it over to my apartment this time! And get this, this the part that truly won me over- she says it'll be a bit of a wait so just want you to be aware of the delay and any inconvenience because of it....no words. I thanked her and sure enough within the next 20 minutes my food was dropped off at my door. Situations like this are really an opportunity for a business to show their customer service and compassion- everyone makes mistakes and while they could've charged me for a new order, they chose not to! I'm impressed :)
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