SPOILED BAROLO, DENIED REFUND BAROLO ROVINATO, RIMBORSO - Achilli Ristorante Roma - Buy Reservations
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🤮 1/5 - SPOILED BAROLO, DENIED REFUND BAROLO ROVINATO, RIMBORSO
By 👻 @Mike C., 10/07/2023 3:00 am
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SPOILED BAROLO, DENIED REFUND BAROLO ROVINATO, RIMBORSO NEGATO Great selection but issues with wine care and service. Bought a 30+ year old Barolo that I opened hours later to find it went bad, with a brown appearance and vinegar taste (understandable that a wine that old could go bad). I returned the next day with the bottle to ask for a refund/exchange. Riccardo tasted it and claimed there was nothing wrong with the wine refusing any reimbursement. The telling part is that the bottle was left open until I corked it to return to the store. A wine that old will go bad in a couple of hours so it certainly was bad by the time he tasted it, yet he claimed it was "perfect". I'd understand a no refund policy, but not a blatant lie. Ottima selezione ma problemi nella conservazione e nel servizio del vino. Ho acquistato un Barolo di oltre 30 anni che, una volta aperto poche ore dopo, si è rivelato deteriorato, con un colore marrone e un sapore di aceto (è comprensibile che un vino di quella età possa deteriorarsi). Il giorno dopo sono tornato con la bottiglia per richiedere un rimborso o uno scambio. Riccardo lo ha assaggiato e ha sostenuto che il vino fosse in perfette condizioni, rifiutando qualsiasi rimborso. Vale la pena notare che la bottiglia era rimasta aperta fino a quando non l'ho richiusa per riportarla in negozio. Un vino di quella vecchiaia si deteriora in poche ore se lasciato aperto, quindi era sicuramente compromesso al momento della sua degustazione, ma lui insisteva fosse "perfetto." Capirei una politica di non rimborso, ma non una palese bugia.
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