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Al Iwan دبي Tripadvisor Reviews
Latest Reviews On Tripadvisor
7 Reviews
0 Replys |
Excellent Service & food
Had dinner here and the service was outstanding as was the meal The waiters were beyond exceptional. High praise for Zhonghe and Chyngez. Thank you gentlemen.
Be the first to ReplyBest birthday dinner!
As mentioned, it's the best 7-star hotel in the world. Yes it deserved the title even in their restaurants. I was with my fiancee in Al Iwan Arabic Restaurant for my birthday dinner celebration and t'was indeed a great wonderful experience. Their staff Kelly is superb in his job. He assists well and serves happily. Well recommended. Thank you.
Be the first to ReplyTerrible Service and Incorrect Information
I had booked a reservation for 4 (Vegan friendly), I got a confirmation call in the afternoon requesting for confirmation and I was told the dress-code and I was assured there would be many vegan options and it would cost us 160 AED. Since I had seen different pricing online I confirmed if it was 160 AED or USD and I was assured it was 160 AED per person for 4. I decided to give it a try as this restaurant was highly rated. When we arrived there were barely any vegan options, the service was terrible. When the check arrived they charged us 450AED per person and when I explained the situation the manager refused to acknowledge the fact that I was given wrong information and kept saying I was next to the host when they called you and she didn’t say that. When I said you must record all phone calls she said maybe she said it but there was so miscommunication maybe she wasn’t trained. She was very rude and discerning and kept blaming me. I asked her to review the recording and then she said it’s not in my hand to give the discount we can’t do anything about it. We were visiting from the US and it was our first meal in Dubai and overall Burj was an utter disappointment. Fake marketing, it was nothing like mentioned. Poor food, terrible service and the staff doesn’t understand customer service. Not worth the money at all even if it was 160 AED.
Be the first to ReplyAl Iwan
Amazing restaurant The taste of the food was great and the service was amazing, thank you Chef solayman and chef Kenan for great food
Be the first to ReplyBeautiful Lebanese restaurant inside Burj Al Arab
High end buffet for Lebanese restaurant inside this gorgeous hotel. We tried almost all the dishes. It cost us $125 per person but this gives us an access to this hotel lobby and swimming pool area so it was worth the money.
Be the first to ReplyExcellent food, gorgeous restaurant- highly recommended
An excellent experience, very highly recommended & we would definitely return again. The setting is beautiful with either a choice of booths for privacy or tables with sea views or general restaurant tables. The food is superb, nothing could be improved upon - from the vast selection of Arabic salads to the fish and shellfish, to the vegetarian & chicken. All amazing! Deserts were fresh fruit, Umm Ali & dates and coffee, plus so many other choices. All in all -a lovely evening, great staff, delicious food, highly recommended- thank you
Be the first to ReplySimply exceptional
There are no other words to describe the exceptional quality of the evening meal I enjoyed at Al Iwan. From the decor, to the food, and the people working in Al Iwan, everything was a 7 star experience. For anyone on the fence as to whether they should visit this hotel / restaurant, I strongly recommend you do - it will be the highlight of your holiday.
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