Service was a shambles, food has gone downhill - Allegra London - Buy Reservations
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😒 3/5 - Service was a shambles, food has gone downhill
By 👻 @Rachel R, 07/08/2023 3:00 am
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I really do hope that the vastly different experience at dinner this time wasn’t due to being with an old friend, rather than my white partner. We were made to feel very unwelcome when we arrived, and after being seated I was told I could not order a g&t until the sommelier reached our table. So I then got up and wandered around to find the sommelier to request said G&T. Sommelier then comes to the table to start discussing wine. I said I found this odd given we hadn’t even opened our food menus, so how was he to advise? He says he could anyway, but I insisted that we would choose our food first, and then talk wine. I think sensing at this point that they had messed up, a wonderful woman then looked after us for most of the rest of the evening, and acted as an intermediary. But there were still things that really weren’t on, such as the sommelier pouring wine over my arm later in the evening, and there being no white port on the menu, and then when I said I would have the Portuguese port, being asked if that was the ten year reserve - I said I wasn’t sure, but as it was the only Portuguese one on the menu, I assumed so. I also felt very patronised at several other points, including having to having to get out of the way of staff taking drinks to other tables when I went to the toilet, rather than them standing back for me as the customer. I refer back to really, really hoping it wasn’t because I was with an old friend, rather than my white partner. The food was ok, some was even good. And your options for anything decent in this bit of London are limited. But Allegra, you’ve lost me as a customer, and I shall not be recommending you any more.
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