Shocking service, rude staff. Avoid at all cost. - Aqua Kyoto London - Buy Reservations
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🤮 1/5 - Shocking service, rude staff. Avoid at all cost.
By 👻 @Lady F, 05/29/2022 3:00 am
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I was out with my friends for brunch, Unfortunately I regret going there. We ordered the £99 bottomless brunch package. We only had 2drinks, we called the waiter to fill up our glass and was told we couldn’t get anymore as the time had passed. We explain that we only had 2 drinks and felt like we didn’t get what we expected “bottomless”he then agreed to give us more drinks but poured aggressively and left. We then wanted to seat out at the terrace area where one of our friends was already there. We were told no. Staff are rude and arrogant. They look down on customers especially black females. My friends and I wanted to enjoy the day, catch-up and have some fun. Our day was ruined and we left the place feeling extremely disappointed. I wouldn’t recommend this place to anyone. No one goes out to pay almost £300 for lunch to be treated like that. Rude and arrogant staff. Shocking service. Management need to train staff on customer service.
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