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Bacchanalia London Yelp Reviews
Latest Reviews On Yelp
9 Reviews
0 Replys |
I accidentally left my expensive, sentimental leather
I accidentally left my expensive, sentimental leather gloves there, so I called and was thrilled when they said they found them and were holding them there for me. When I got there an hour later, the people at the front were acting super shady, saying that they did not have my gloves, even though I drove across town to get them after the receptionist (who was super nice) assured me they had them. The whole thing left a bad taste in my mouth. I will not be returning.
Be the first to ReplyWhat an amazing disappointment.
My family wanted to have a beautiful dinner to end a lovely week in London. The setting was lovely, the food was nice but how could we have imagined how it could end? There were plates all over our table and a manager still came up to us and quite rudely asked our party to leave our table. I spent $1230 and still felt like they gave us the bum's rush. See other reviews that give a similar review. If you are looking for a special night out, please go to other places that will be much more enveloping and graceful atmosphere like Paper Moon or Wild Honey. You are looking for and paying for a memorable night and you deserve better than this,
Be the first to ReplyGave a table at 9:45 pm and they say last order at 10 pm.
They give u 15 mins grace for getting late. We were lucky we reached at 9:40 and then we had to rush for ordering as kitchen closes at 10pm. Why do you give tables at 9:45 ? Secondly, the service is extremely bad. Bad as in, bad to the next level. One table is dealt by 10-11 staff and each person blames it on the other staff for everything. We ordered food quickly in a super fine dine place where u sit b enjoy ur meal n wine, but then also they forgot to order one of our mains and then it was delivered at 11pm. The staff is not bothered to serve the restaurant guests after 10pm. At 9:45 pm u saw different staff and at 11pm none were there who took care of ur table. The ambience of the place is amazing but it's not worth the money if the staff attitude is such.
Be the first to ReplyBeautiful setting! The decor is very well done! Every
Beautiful setting! The decor is very well done! Every corner had an artistic piece! Even the dishes were within the theme of the restaurant. The food was really good. We finished everything we ordered, and the size of the portions was perfect. The only negative is the staff who were pretentious, not sure if this was on purpose or they were simply a bit rude. You definitely need a reservation before you go.
Be the first to ReplyThe food is superb, I usually love this place when I visit
The food is superb, I usually love this place when I visit london; I would normally rate them 5, this visit the service during dinner was great; but middle management was horrendous; the harassment to leave the table was unbearable; the AGM was equally awful and rude; GM Tobias sorted everything out; the reason I will come back to this place and any restaurant of the Ivy group; love sexy fish in miami where I live , where service is amazing!
Be the first to ReplyMaybe I expected too much but I found the experience in
Maybe I expected too much but I found the experience in Bacchanalia underwhelming. I can't say too many bad things, except maybe the extremely uncomfortable high chairs we were seated at - but maybe that is me. But if I am totally honest, I can't say anything overly positive either. The food & cocktails were average, nothing special. A lot of people rave about the decor and atmosphere but while we were a good group of friends, I thought it was rather meh. Do note that it gets quite loud quite early in the evening but I did expect that so I can't fault them for that. Considering it's owned by the people who brought to us great places as Sexy Fish and Annabel's , I would pass and go to one of the other restaurants in this group.
Be the first to ReplyGreat collection of vegetarian and meat dishes.
Very accommodating and prompt service. The ambiance and decor was dramatically good. All the servers were actually wearing Greek clothes too. We'll return.
Be the first to ReplyVery beautiful place, like you are walkin into Rome museum.
From the door, the doorman was friendly and welcomed Hostess was nice polite, I sat at the bar for drinks with my friend, the bartender was really helpful, he recommended cocktails that suited what I preferred. I really like the lady bathroom is very pretty and beautiful.. I recommend if you are visiting please check this place out
Be the first to ReplyI had dinner here on 18 March 2023, I am extremely
I had dinner here on 18 March 2023, I am extremely disappointed and provide the following feedback which I will be putting on social media and have advised all of my friends and collegues. The waiter: Did not understand the menu I asked what was gluten free and dairy free and he told me to scan the app on my phone. I said that I did not want to do that and would prefer for them to tell me. They refused and told me that i needed to do it. As an experience that is meant to be 'on a grand and glorious scale' I would expect that the waiter would know the basics and provide recommendations. We felt rushed and the waiter was very rude. He returned and said 'have you decided' i said i needed assistance - he was of no help. They took my order and i was uncomfortable. They did not ask if we wanted a drink, took the drinks menu and then threw it down for us to decide. I then asked to speak to the manager, explained the issue and explained that i did not want that waiter to assist us. This was ignorned and I still had the same waiter. We were not even provided with say an apology or a complimentary drink. The food arrived, and i asked what was in the sauce and he said it had soy in it. - which i specifically asked for confirmation that there was no gluten in my order. Also i ordered the steak but didn't receive a steak knife. When another waitress came to clear the table, she dropped a napkin in my water, perfectly fine however they advised that they would get me another glass - at least 10 minutes later i did not receive a fresh glass and had to ask for one. We were rushed to finish our dinner, i did not even finish it and was moved to the bar area. There were no chairs, the waiter said he would get chairs for us. I saw this same waiter walking around, and could see they had forgotten. I asked another waiter - who said 'we don't provide chairs on a saturday night'. This was an inconsistent message with what i had received earlier. Furthermore it does not cater for people who may have a disability - which is not always obvious. I then proceeded to go to the ladies bathroom. There was not one toilet roll in any toilet. The women were forced to use the napkins (usually used to wipe your hands) in the bathroom. These would inevitably cause the toilets to block. I advised staff of this and my friend went to use the bathroom a little while later and there were still no toilet rolls. When i left, i went to get my coat - the lady threw it at me whilst she was talking to the other colleagues at the reception area - of which there were approximately 5 people (from memory) - they were discussing various personal/gossip related issues. It was very unsettling and in my view unprofessional. Summary: This is one of the worst experiences I have ever had. The table was set for 2 hours - however to provide the breathtaking experience that you so claim - 2 hours being rushed is insufficient. It fails the basic standards of a restaurant experience, of which we went there to celebrate my friend's birthday that night. It was not a breath-taking feast for the senses, we did not feel moved or immersed in another world - we felt rushed and were treated like dirt. It was not grand or glorious and we didn't feel that we were indulging in life's richness. i've tried to provide feedback in the contact section, however it would barely allow me to write a few lines and there's no phone number or email . Further to this review above: I received a phone call in response from Clinton Barry - Guest Relations manager of the restaurant which I can see is linked to the Ivy Collection chain of restaurants which appears to be owned by British Businessman Richard Caring. Clinton phoned me on 23 March to discuss my experience. The phone call was not pleasant. My perception of his tone was that it was 'bullying' and 'threatening'. He went through each piece of feedback and rather than letting me express my opinion, his attempt was to 'defend' the restaurant - which is the correct thing to do, however - he wanted to defend each point suggesting that 'i was incorrect'. I fail to understand how if Clinton was not present at dinner with me that night how Clinton is able to speak to the factual circumstances of what happened. Specifically Clinton made the following points and said the following in their own words addressing each specific point: That the waiter 'could not be expected to know every single allergy on the menu' and that 'i refused to look at the QR' code. If Clinton was not present at dinner with me, I am unsure as to how Clinton could know whether I refused to look at the QR code or not. That comment does not make sense. Furthermore, it is exceptionally rude and I felt bullied and intimidated by these comments. The point is, the waiter was rude and did not want to engage in offering me a grand and glorious experience - like the kind that is claimed to be offered on the restaurant's website. Clinton mentioned that the waiter cannot
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