Slightly disappointing - Barrafina Coal Drops Yard London - Buy Reservations
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😒 3/5 - Slightly disappointing
By 👻 @Mum-n-2girls, 01/13/2023 3:00 am
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Booked this restaurant on recommendation for my daughter's 21st birthday, as she loves Spanish food and Tapas. Arrived sligthtly early (on a Monday night) and was shown to our table - in the private dining area where only 4 tables were placed. There was no music playing softly - and the room was slightly chilly. We were sat down and very quickly asked if we wanted water, had menus put in front of us. The whole experience seemed rushed - as if they wanted us in/out asap. The menus was limited, although what we had of the tapas was lovely, well cooked and tasty. It came in dribs and drabs - i.e. two ham croquettes only to start with, then fried squid, then something else - would have been nice to have it in front of us at the same time rather than cut a croquette in half for 4! Mains was tasty, but one of my daughters ordered lamb. It arrived 10 minutes ahead of the other 3 of us, so she sat there with her food getting cold, waiting for our Pork Belly buns to arrive. Whilst nice, there wasn't much meat in them, and not worth £14 in my view. Desserts were nice - so nice, the waitress felt she should charge us for another table's desserts too. I didn't even notice and paid my bill. Thankfully a more experienced waiter spotted the error, so I had £47 deducted from my bill, which I had to wait 2 working days to get back. Lastly, when I made the booking, there is a box which asks along the lines of: "anything else you'd like to add to help us make your experience more enjoyable". I added that it was my daughter's 21st birthday, so anything they could do....... but absolutely zero acknowledgement of this, so I would ask, what is the point of asking your customers the question? Whilst I didn't expect a tacky rendition of "happy birthday" with a fairy cake and a sparkler, maybe a cocktail could have been presented to her, especially after over-charging us. No apology from the waitress who made the mistake either. Just saying!! Won't be recommending this particular venue to anyone else - maybe your other locations are a better experience.
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