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Benikurage Osaka Tripadvisor Reviews
Latest Reviews On Tripadvisor
1 Review
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It's a total insult.
It’s extremely poor that we had to even write to the Japan Tourism Board to complain about them. I will ‘not’ recommend it at all to anyone. But you could try if you are curious about and ready for an insulting experience in a country which is so reputed for hospitality and world class service.
This restaurant was recommended by our hotel staff that served very nice authentic Japanese food.
Our family (a couple with 2 children of 9 & 11 years old) arrived that restaurant at around 7:30pm and were very happy as the appearance looked rather nice even though we couldn’t see through the wooden door. We enter the restaurant and waited to be seated at the entrance. All of a sudden, there's a female staff coming out politely but told us "no no no" . We looked around at the restaurant and saw a lot of empty seats so we’re not sure why she’s saying “no” to us but guess it could be too late or there’re other reasons that they couldn’t serve us that day. Then we asked her if we could have a look at the menu and might be coming again the next day. She continued to say “no” and in the meantime, there’s another male staff rushing out saying “no” as well. But this time, he was really rude. He said “no no no” roughly, without smile, looked at us very upset and literally pushed us (together with our children) out of the restaurant and just closed the door. I had to say that both my husband, I and our 2 children were shocked. We had no idea why we were refused as we didn’t do anything at all. We were very polite to them with our 2 children very well behave and stood right behind us during the whole time. We understand that language could be a barrier for this time as they seemed not to be able to speak English but I think it’s really insulting by that rough talk and pushing us out of the restaurant.