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🤮 1/5 - Firstly, Bistro Don Giovanni was our place to go every time
By 👻 @Ilia S., 07/31/2022 3:00 am
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Firstly, Bistro Don Giovanni was our place to go every time we are in Napa. It was the best Italian restaurant. But the last two visits were very disappointed. The food was mediocre last time, but we decided to give it a chance one more time this Sunday. Today the service was horrible. We waited for 30 min for our drinks (coffee and a beer, nothing fancy) We got them only after appetizers. The funny thing is that it was our last drink there because our waiter decided not to bother us anymore. Then we got our main course after 1 hour of waiting... Probably it could be fine, but when we got our plates of pasta, nobody offered us any parmigiana, spoons, asked how it is or etc. Basically, we felt like we are in a fast food place, just waiting for our order. The next tables to us were waiting for their orders for a long time too. A couple who sat next to us were waiting for a waiter to take an order for at least 15 minutes. Finally, instead of ordering new drinks, and desserts, we were sitting there and thinking about how to leave this place.I'm not sure if they are understaffed, undertrained or there is a lack of management, but with this attitude, you are going to lose your customers and money. We don't think we are gonna recommend this place anymore.
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