This place has the best customer service I have ever seen - Bistro Union London - Buy Reservations
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😍 5/5 - This place has the best customer service I have ever seen
By 👻 @Lisa C., 04/29/2014 3:00 am
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This place has the best customer service I have ever seen on this side of the pond!!And there is a great story behind it. So I came here weith two friends for Sunday brunch, and I ordered a roast duck whereas they ordered the Spanish omelette and bavette steak. (The bavette steak looked AMAZING by the way, I would definitely get that next time. The mushroom ketchup was also very unique, definitely worth a try.) We also got a round of bucks fizz/bloody mary. But then there was some miscommunication in the kitchen, so they brought out my friends' dishes but didn't bring mine out for more than 5 minutes after, so I had to ask about it, after which I was promised it in another 5 minutes. So in the meantime, they brought out a free large plate of chips. Then when my meal did come out, the chef came to personally apologize and offered us free ice cream after if we wanted any. The manager also came over a short while later and offered us another round of drinks on the house (we accepted of course). So at the end of the day, we got free sides, drinks, and dessert for a 10 minute delay. And the ice cream is SO good- we had marzipan and honeycomb and a berry vanilla, homemade and in the cutest little jar. Must have!Then after all that, they also took off the service charge from the bill! What unbelievable staff. The food is great but the staff definitely made the experience. Will definitely come back and hope to see the same people again!
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