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Black Tap New York Yelp Reviews
Latest Reviews On Yelp
23 Reviews
0 Replys |
Been wanting to try black tap for many years.
This is a very small location. About 8 tables and about another 8 bar seats. Service was pretty good. Being such a small location they didn't rush you. I had the Greg Norman with Nashville hot fries. The burger was delicious while the fries were nothing special. Just fries with hot sauce and blue cheese they were still not bad.
Be the first to ReplyAwful customer service! I was charged for a delivery and
Awful customer service! I was charged for a delivery and that never took place and no one bothered to tell me it wouldn't be delivered until I called them myself. I'll explain; I ordered $90 worth of food from Black Tap Soho on Sun (3/5/23). I paid for my order and for delivery w/a tip. About ten minutes after the food should've arrived I decided to call them. I was told there was no delivery person for my order. Would have been nice if someone could've called to tell me. Anyway, I went and picked it up myself and food was cold by the time I got to eat it but whatever. When I called initially I was told to contact Doordash about getting a refund for the delivery & tip. However, Doordash had no record of the order. I called Black Tap Soho again & this time I was told it was Black Tap who handled the delivery charge. I explained that since we really like Black Tap's burgers a coupon or store credit would have been fine as opposed to opening a dispute w/my credit card (which I didn't want to do). Long story short, I was told to email the general manager about getting a coupon for the amount of the tip and delivery fee. No one ever even responded and I was left w/no choice but to open a dispute. It's a shame because we've always enjoyed their burgers.TLDR - paid for an order w/delivery & tip that never took place, no one contacted me, and when I asked for a credit or coupon Black Tap could not be bothered. It's a real shame that nowadays a person has to make a negative review for a business to actually respond but it is what it is.
Be the first to ReplyThe shakes are so big and so amazing! The workers are very
The shakes are so big and so amazing! The workers are very nice and understanding. The vibe is very welcoming and fun. 10/10
Be the first to ReplyBeen here twice in 3 weeks.
The experience the first time was THAT good that I had to travel from Long Island to try it again. This place is tiny so there is limited seating and almost always a wait. They open at 11am on a Saturday so that's when we showed up. Tables are full by 11:30am.Anyway, I really want to be positive about this place so I may have to try it one more time. The first time was INCREDIBLE and I dreamed about the Korean BBQ wings, Cheese Fries, Texan & Mexican Burgers and the Peanut Butter shake have taken up residence in my food memory forever...But this time, the wings were over cooked and not very well sauced; the peanut butter shake had less peanut butter than the first time but still tasted amazing.A new dish we tried was the Crispy Brussel Sprouts which were FANTASTIC!! At least they were this time.Anyway, Black Tap has solid offerings if only the consistency is there.
Be the first to ReplyJust hopped in for lunch and damn this is a keeper.
Amazing burger and fries!!!! Love how hot and fresh and crispy the fries were. Unsweetened Arnold Palmer was really not sweet. Their Industrial Arts Torque beer was AMAZING. Highly recommend dropping in :)
Be the first to ReplyWe heard of the hype of Black Tap back in the 2010s and to
We heard of the hype of Black Tap back in the 2010s and to be honest it wasn't that big of a deal. We ordered one Cookie Shake to share and it looks amazing but tasted like any other milkshake. Kinda disappointed, we love the idea of the outrageous amount of cookies on top but we felt like the outside was better than drinking the milkshake itself.
Be the first to ReplyHorrible! Only 1 waiter working, when it's jam packed.
Food took 45 minutes to come and they got my order wrong. Also the "wagyu" beef isn't actually wagyu. I tried both burgers and it's the exact same! Food came out stale. avoid this place. Also don't sit at the bar it has bugs crawling around
Be the first to ReplyWish I could give zero stars.
I used to be a good writer. This place was fine when they first started and only had this location. Zero stars. Worst food, worst shake. It's a disaster. They messed up our order on top of it and even the waitress said it's a disaster in here. Never go here. Shakes are also really dumpy ...
Be the first to ReplyId been wanting to come here for literally over five years
Id been wanting to come here for literally over five years and finally got the chance -- I was not disappointed! The inside is smaller than I anticipated, but we were seated immediately. All of the staff were great and the manager came to check on everybody during their meals. You can see them making the milkshakes which is super cool! The burger and shake did not disappoint at all -- I got the Cakeshake and the Old Fashioned Burger.
Be the first to ReplyStaff extremely rude and not accommodating.
Group of 8 of us were going here this evening to celebrate two birthdays. My friend who got there first put us down for 8 people and was told it was going to be a 1 hour and 15 minute wait. No problem.It was raining so we decided to hang at the bar area. The place wasn't super busy, but it's small. My first friend showed up right before 6pm, me and two others showed up right after 6pm, and the rest of the party showed up about 15 mins after that.The four of us who first showed were told we couldn't stand at the bar area unless we were planning on ordering from there. So we sat and waited for someone to come take our drink orders. It took over ten mins for someone to come to the bar and take our orders for four people. By that time the rest of our party showed up. A worker rudely came up to us after the rest of the party showed and asked us if we were waiting for a table. I said yes, our friend put us down for 8 people and we were told over an hour wait which is fine. She then rudely responded saying there was nothing put down for our party size.... Which made no sense. She then continued to say our whole party needs to be seated at the bar and if there weren't enough seats then we would have to wait outside until the table was ready. In the rain. We all had seats except for one person. They didn't really give us any other option and she said well you can't wait inside here then. At this point I was so thrown off at how rude this worker was, and shocked at how she was so quick to throw 8 customers out on a rainy Friday night.Meanwhile the whole time this was going on, there was a family of four waiting/sitting at a smaller table for a bigger table to be ready- but they weren't told that they had to wait outside in the rain. They had no drinks or food on the table while they waited for their bigger table to be cleared for them. When we were told we had to order something while we waited at the bar.... We were all excited to get burger and shakes. Won't return to this location. Completely rude staff.
Be the first to ReplyFirst time here and have to say.
..the hype was not worth it...I had called to make a reservation and the person specifically told me "we don't take reservations" that we can just walk in..and we did just that, even though we were a party of 4! The place was crowded even though it was still early but it was a Friday evening. The host took us downstairs and gave us the only available table which was so small!!!! That table is good for 2 people not 4! I asked to be changed a few times until we actually got our table moved to a booth still small but way better. My daughter got a "cake shake" which was so bad!!!! Tasted like raw cake batter my daughter was so disappointed she had a few sips and didn't even bother finishing. She ordered "the all American burger" trust me a 24 hour diner would have been 100% better then this...the fries seemed like they were fried in old oil. Now I must say their buttermilk chicken tenders was on point! All 3 sauces that was given were so good! As well as the margarita I ordered. Will I come back?!! Maybe just for the tenders! Other then not no...
Be the first to ReplyLooks attractive from the out side but the inside and
Looks attractive from the out side but the inside and service from stuff is so horrible, DON'T even waste your time here!!!!!! Not even 1star
Be the first to ReplyIt's an interesting array of an upstairs seating area and
It's an interesting array of an upstairs seating area and downstairs more restaurant like. The booths are a tad bit tight for people who are more blessed in the mid range area. It's a lively place lots of music and high noise volume.Service was good and not rushed. Good array of burger choices and the Wagyu burger was tasty, not outstanding but good. The burger salad is a hit and good enough for two to share. The fried pickle appetizer was also done well.The milkshake offerings set this place apart and while I don't have one others at the table did. Maybe one day I'll come back just for a shake so it can be enjoyed in an empty stomach.The one downside is the absent seating has one restroom located in the back area outside the kitchen. Staff and patrons used it frequently and it could use some TLC once in a while as it surely needed it.
Be the first to ReplyNow this place was everything and more.
While the staff was probably among the rudest people I've ever encountered, who even cares when the food is this incredible Fried pickles? 10/10Burgers and fries? 10/10Those MONSTEROUS SHAKES???? 100000/10Don't pass this place up or you'll regret it for the rest of your natural born life. Just wow.
Be the first to Replythe good: at least they comped our drinks.
the bad: was everything else. i felt sorry for our server who i'm guessing was new? but our order didn't go through supposedly and we watched tables that arrived later than us get their food. no staff noticed we were still waiting and we had to advise the staff of this. we were told the computer froze when we get to put the order in yet we got our drinks so i feel that was just an excuse. although is saying that about the drinks, they forgot my beer. and then brought me the wrong one. i wouldn't normally bother with this review but we spent $40 round trip in a taxi to go there as a treat and left hungry. we've been before and it was nothing like this. we are so disappointed.
Be the first to ReplyFirst off, our reservation was screwed up by (we believe)
First off, our reservation was screwed up by (we believe) Resy. The hostess was nice enough to squeeze us in. And when I say squeeze us in, I mean it. They were booked solid. Busy. We soon discovered why. We were a party of 6! We ordered several burgers, the chicken sandwich special and the regular chicken sandwich. EVERYTHING WAS DELICIOUS. If I had to choose what wasn't good, it would be the Brussel Sprouts. The fries were even great. We didn't have room for the shakes but they passed by a few times and looked amazing. My 12 year old devoured her Texan Burger. I mean she killed that burger with the quickness! Leftovers from every spot that weekend in NYC from her, the picky eater except for that burger from Black Tap. So that should explain it. The music is also a vibe and nod to 80's and 90's rap! If you want a good burger, this is your spot. Book this place or you'll regret it.
Be the first to ReplyAMAZING!!! Everything was delicious and such a great
AMAZING!!! Everything was delicious and such a great experience. We got the $45 deal that came with two burgers and a wine bottle. Then we got the oreo crazy shake.
Be the first to ReplyWell the "to go" shakes were just okay and the lady who
Well the "to go" shakes were just okay and the lady who took my order was an absolute clown.... Wouldn't even look me in the eye while taking my order... nor say "thank you" on the way out. ย I mean.... I get that I was a tourist and everything in NYC, but for reals. C'mon.. be better! ย WTF. ย She is/was an absolute clown... and why give the customer attitude when you're literally taking an order for 3 milk shakes. ย Just shaking my head.... I knew I was in trouble when I asked about the "wait time", it was 2:30pm, and the bish said "probably 5pm". JSMDH.
Be the first to ReplyService was TERRIBLE and food was bland, just average.
I've been to Black Tap - Midtown and had no problems so I decided to check out this Soho location and never again.
Be the first to ReplyGood food and service was good too, I ordered the The Texan
Good food and service was good too, I ordered the The Texan burger, it was really well cooked and none of the ingredients clashed and overpowered each other. My only gripe is that the buns don't hold everything in, but that's always the case with tall burgers.
Be the first to ReplyThey are the original crazy big complicated milkshake
They are the original crazy big complicated milkshake people and also have the best burgers in NYC
Be the first to ReplyThe Caesar salad was delicious! So vinegar-y.
The burgers were pretty good. They were hit and fresh but didn't stand out to me for flavor.The French fries were fine. We came for the milkshakes but were unable to order them due to a shortage of ingredients and the machine being turned off? Can't remember the exact reasoning. Nevertheless we were disappointed. Overall food was pretty good.
Be the first to ReplyA worthwhile splurge while in NYC.
Great burgers, sinful huge shakes. Recommend reservation, as there is usually a wait otherwise.
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