POOR Service/Lack of Management Leadership - Born and Raised San Diego - Buy Reservations
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😒 3/5 - POOR Service/Lack of Management Leadership
By 👻 @Phil C, 11/24/2021 3:00 am
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Poor Service to Start/ Manager BIG no Show!
We ordered drinks and appetizers at the same time as requested by the waiter. Appetizers arrive before the drinks, that's a major basic restaurant training 101 NO and reflects poor management. Requested to speak to the manager and he/she was a no show, maybe down the street having a beer because they couldn't get one at there bar? I guess that's why service is poor?
Service actually did improve as we progressed thru dinner. But poor service in the beginning is always a major issue and reflects poor management.
Had porterhouse house steak, was awesome and actual took away some of bad taste due to the prior poor service. All of the other meals had the same rating!
The décor of the restaurant is very interesting, they have a MAJOR miss that the bathrooms are on the second floor and the evaluator requires finding staff to operate it.
Bottom line, management needs to go back to restaurant 101 training and learn to help the bar deliver bar tickets to the tables! And actually show up at a table that requests them.
PCUSA Rating: B+
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