WORST Experience EVER! - Born and Raised San Diego - Buy Reservations
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🤮 1/5 - WORST Experience EVER!
By 👻 @je6182, 03/08/2023 3:00 am
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Worst experience EVER!!! So many things went wrong during our dinner that we actually looked around for a camera & Ashton Kutcher to come out saying we were being PUNK’D. We thought the episode was testing how gracious we could be with problem after problem. The server (Megan) said “Sorry” so many times that it meant nothing after a while. We finally asked for the Manager and Bridgette came over. She said the staff was rolling out a new menu and everyone was just learning it. She would take care of things for us. Not sure what that meant but she should have comped the whole dinner. We used to be repeat customers but after this experience, we won’t be back. Server was busy & did not greet our table for a long time. She could not describe the fish special and had to go back to the kitchen to get a better description for us. Cocktails took 15min and then one was wrong & had to be re-made. Sommelier took our wine to decant it and we had to ask Megan where it was after all the food was delivered and we had no wine with our dinner. Megan ended up bringing out the wine half way through our meal. Never saw the sommelier that took our wine. We had to flag down someone to get another cocktail because no-one was checking on us. Two entrees (filets) were delivered to the table at least 12-15 min before the other two entrees (Halibut special). We had to flag someone down and ask for our side dishes that we ordered (broccolini & potatoes) that were never delivered and then the sauces they provided for the filets were not even warm. The Filet for one person turned out to be cold so they took it back. When they brought back the 2nd one it was so rare that it was not edible. This was a Birthday dinner and it was anything but pleasant! We would have gladly paid the high prices for good service & food but we did not get that at all. After dinner, Megan brings out forks and was ready to give us “free” dessert. How insulting! After everything, the last thing we wanted was a free dessert. We were so done and wanted to leave. We got the bill and I gave a credit card. Bridgette gave approx. $75 off our bill that was initially over $525 for 4 people. The bill charged us for 3 filets instead of 2 ($57 each) which I did not notice until we got home so the discount turned out to be only $18. After I was ready to sign the charge slip, Meghan came back over and apologized again that she had rung up the wrong amount. She had rung up my credit card for another table. Are you kidding me?!? This was just the final straw. I seriously could not believe she had the audacity to ask for my CC back. The meal should have been comped. It was a Monday night. I shudder to think how bad it would have been on a weekend!
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