No care towards diners welfare!!!!!!! AVOID - BRASSERIE PALMENHAUS Wien - Buy Reservations
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🤮 1/5 - No care towards diners welfare!!!!!!! AVOID
By 👻 @Sandra B, 03/17/2023 3:00 am
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What a great location and ambience. Sadly it ends there. One of our party had a nut allergy. When they realised that their dish had nuts, they asked for another without nuts. At this stage, no more was thought about. A ‘new’ dish was brought back and once they started to eat it, they realised that the nuts had been scrapped off the dish and given back. Luckily this was realised before they suffered too much. The restaurant manager was arrogant and nonchalant about the potential severity of it. The waitress who served the dish did not really care. Mistakes happen but this is unacceptable way to deal with a nut allergy. The customer service was appalling - the manager was more interested in his phone than dealing with the issue or taking the trouble to apologise. At one point, the waitress suggested that we were just trying to get a cheap meal. Extremely disgusting customer service and lack of concern to the diners welfare!!!!
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