Customer Service Not a Priority - Café Matisse Nassau - Buy Reservations
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🙂 4/5 - Customer Service Not a Priority
By 👻 @Varossga, 02/10/2023 3:00 am
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My husband and I anticipated a great dining experience at Cafe Matisse. We have been dining at this restaurant since it was Roselawn. We were offered a table for two by the bar and inquired as to seating in the courtyard or on the balcony. The balcony was closed however the courtyard was available. The waiter asked if we were okay with the noise level. Once he explained that it was a generator we requested that we be seated indoors. We were led to a very nice table and proceeded to order our food and drinks. The food was delicious and we were enjoying our meal until the power went out. I am well aware that things happen however I cannot understand the absence of the owners and the fact that we and several other tables were told that we would have to sit and wait until the generator came back on in maybe 20 minutes. There was no offer of a cooler place to wait or of a complimentary drink. We observed many groups leaving and we ended paying cash so that we could leave. The gentleman at the front was doing the very best that he could. He definitely would have benefited from some backup and support from the owners of the restaurant. They should have realized that the generator would time out and they needed to have a customer service plan in place.
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