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🤮 1/5 - Don’t waste your time && money here
By 👻 @JenStrong, 07/11/2023 3:00 am
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I was really looking forward to this restaurant. Once you get past the fake cheesy Italian accents it’s fairly cute inside. I ordered a fine bottle of wine and then was served. Totally stale bread. They boast on having truly authentic Italian food but then serve a salad drenched in thousand island dressing. :( When I received my eggplant stack, it was very dry. Tasty, but overdone and very dry. I asked the server If he could bring me a side of sauce to make it more palatable. He refused and said if he were to give or sell me a side of sauce, he would be fired. Wow ……. Seriously the food is over done and dry. The person I was dining with ordered veal Parmesan, and also felt that their meal was fairly dry. They asked for a side of sauce and the server refused and said no because they might give some of the sauce to me. It was just insane. They insisted it was company policy and they would be fired. We were blown away. The lack of customer service and inflated ego of this company’s policies are totally ridiculous. I literally just came home from two weeks in Italy. Eating the most fabulous food in Rome and all along the Amalfi coast. All of them put this establishment to shame and they put their patron’s customer satisfaction before ego. The ghetto NY ego here isn’t remotely Italian and totally lacks in quality of food & customer satisfaction Dont bother wasting your time and money here.
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