Do not recommend - Casa de Chá da Boa Nova - Buy Reservations
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Leça da Palmeira's Best Restaurants that are most frequently booked by customers of Casa de Chá da Boa Nova
🤢 2/5 - Do not recommend
By 👻 @Amanda L, 05/31/2022 3:00 am
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Have mix feelings about this place. We went there by a recommendation of a friend that was there in 2021. Told great things about this restaurant, especially the food and location. After a 20 minute ride from downtown, we arrived to a beautiful location near the Ocean. The weather that day was absolutely fantastic. We were greated by a well presented young man, perfect English (found out also that he’s from the states). When we got to our table, it was just fantastic, right on top of the Ocean. Me and my friends order some cocktails until we order. And that is when things fell apart. The manager presented the menus, explained the concept and after deliberation, we decided for the middle menu. I don’t know if it’s because we took a little longer to decide, or because of my restrictions (forgot to tell when I booked) but he was not happy with me. Kept rolling is eyes over and hitting is pen on his note pad. Now, this is something not suppose to happen especially on a 2star. If an average mom and pop restaurant can accommodate my restrictions (gluten and dairy) why can’t he just take a breath, relax and think about solutions. Isn’t that why we are paying extra on this type of restaurant to happen? Can’t imagine if they win the third star, probably won’t be able to accommodate any restrictions. If this sort of thing happens a manager, maitr or whatever should not respond “well maybe you should have thought about that before coming to this restaurant”. If my food restriction was seafood for example I totally understand the difficulty being a fish and seafood oriented restaurant. Throughout the evening every time he went to our table he avoided my questions regarding the dishes we were having, always serious with no smile and I would say very arrogant, and it’s a shame because the team was extremely professional and funny, big thank you for the main waiter that tried to solve the problem. The sommelier is well known (also recommended by our friends) we placed ourselves in his hands and it was worth it, money well spent. Food is absolutely delicious, this Chef knows what he’s doing with seafood. One of my friends said it was one of the best meals of her life. Can’t say I would be coming back because of the episode originated from management (the girls kept making fun of the whole situation but I just wanted to cry). Word of advise treat everyone with respect and without discrimination just because you they food restrictions.
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