My company booked this hotel as part of a conference room - Casa Faena Miami Beach - Trade Reservations
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Ranked #12 in Miami Beach's Best Hotels.
😒 3/5 - My company booked this hotel as part of a conference room
By 👻 @Amanda J., 11/14/2019 3:00 am
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My company booked this hotel as part of a conference room block. Good location. Gorgeous lobby and atrium but the rest was not acceptable. Two days of cold and lukewarm showers. Very slow service in the bar area. My room was not clean. I took a shower and walked out of the bathroom - there was hair (not mine), debris and dirt on my feet as I walked around the room. So gross. The sound proofing between the rooms was not good. I could hear my neighbors conversations like they were in my room. The elevator was very slow. I had to call house keeping for a robe after they took it the first day. The staff also took my coffee cup so I had to call down and ask for another. It is like no one is paying attention here. There are too many other good hotels in Miami. Don't stay here. Very disappointed.
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