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Castaway Restaurant & Events Burbank Reviews from The Last Year
We love the Castaway Restaurant it has great food the
We love the Castaway Restaurant it has great food the ambiance is amazing and the service is also pretty good
The old cast away had everything that was wonderful.
That was pre-2020 after 2020 things were narrowed down. Menus were changed and certainly pricing has gone up.
Tasty food, price is decent and portion is good.
Will come back. In door eating is good. Cheers!!!!!!
I went to celebrate my mother's 57th birthday at Castaway
I went to celebrate my mother's 57th birthday at Castaway Burbank and after the first hour there we already started regretting it. We had reserved a table for our party hoping we'd get some sort of view and instead we were seated all the way indoors and in the back corner. Online it did not give us the option to reserve outside so we let this be. What really disappointed me about this place was the service! We did not get our drinks on the table til 1 hr from seating! We then received all our entrees at around hr and half into seating and everyone's was served besides my moms. The waiter comes 10 min later to tell us that he is sorry for the wait and that his manager would come out to serve my mom's plate. The manager comes out but asks a different waiter where this plate was going and then hands off the plate to said waiter. So we never got the managers name, the managers apologies or any other type of explanation. All that I know is that it's the manager was a lady with red hair. The worst part was when our original waiter was taking pictures of the table next to us and literally hovered over my mom. I didnt think to record him but after taking multiple pictures of the table from different angles I snapped this photo. There was legitimately one point where his elbow was right in front of her face. I only captured this photo but even then you can see how upset and bothered she was. All of us were amazed at how inconsiderate someone can be. One star is for the decor/views. One star is for the taste of the food. In the end, we all wish we would've taken our business elsewhere.
SO my daughter's fiancé took her to Castaways for her 37th
SO my daughter's fiancé took her to Castaways for her 37th bday on April 16th. When she text me the pic that they were there I immediately called the restaurant to ask if I could pay for her bday dessert! I spoke to Kristen in the events dept and she was a GEM!! She went above & beyond my request and also hooked them up with an amazing appetizer too!! The cake was stunning!! My daughter said it was amazing!! She said all the food & beverages were delicious!! The ambiance is beautiful! They had a great view from the rooftop! Thanks again Kristen & the Castaways staff & management for making my daughter's bday a very memorable one!! When we visit her from AZ she said we'll definitely go back so we can experience it too!!
Came to brunch to celebrate a friend's birthday.
I appreciate the valet as I never want to deal finding a parking spot myself when meeting up with a group. But I think valet is mandatory so that point is moot. Everything started smoothly and we even got a spot outdoors with a great view. But issues started as time passed. Our server was attentive and patient but there were issues with the bar and kitchen that were out of her control. Two in our group had bottomless mimosas, but they couldn't get timely refills because the restaurant ran out of clean glasses and had to wait for dirty ones to be washed?? It certainly wasn't anything like the bar cutting us off as none of us were drunk - we couldn't even get refills after our first drink. It took 50 minutes from placing our order to receiving our first entree. To Castaway's credit, I thought my Fried Chicken and Waffle was delicious. The chicken was juicy and the honey roasted sriracha glaze was unique and I really enjoyed it overall. However, I wish I could say that others in my group enjoyed their dishes as much as I did. I guess waiting 50 minutes really escalated their expectations and what they got didn't meet those expectations. I'd probably come back again, but maybe I'll temper my expectations a bit more the next time around. Yelp 2024 Adventures - 1 of ??
The restaurant has a pleasant environment and attentive
The restaurant has a pleasant environment and attentive service, making the whole dining experience very pleasant. I had a wonderful evening here.
Been there alone for the sunset and wine at the patio
Been there alone for the sunset and wine at the patio absolutely loved it. Been there with family. Greatest customer service. Been there during covid. Always amazing.
Ambiance is amazing, stunning service is divine.
Love that we have a fancy restaurant to get dressed up in in Burbank. I HATE that they made parking valet only and the food is meh.
Spot goes without saying, food always is beyond my
Spot goes without saying, food always is beyond my expectation they keep surprising me, wasn't too happy with the seating but we got through it, food made up for it
Great View, But That's Where it Ends.
When we arrived for a Birthday Celebration at 6:30 on a Tuesday Night, the first thing we were told is that we were only allowed to stay for an hour and 45 minutes. We were on time for our reservation. We had requested a view table but were told those were only for parties of 4. Drink orders were taken quickly, and were good. Appetizer salads were ordered, along with entrees. Appetizers arrived quickly and were quite good, that was the end of the positives. It took 50 minutes for dinner to arrive and the restaurant was only half full. The steaks were oversalted to the point of being inedible. We ordered dessert waited for 20 minutes for that to arrive and the espresso we ordered never arrived. The final check with tax and tip was over $600 (well over $100 person). This was not a $100 meal and we will not return. The food was overprice, and the service was poor. Spend your money elsewhere, the great view may be worth a drink, but not the din er prices charged for an unmemorable night.
Wow. So bad.
The worst. The absolute worst dining experience, let alone Easter brunch that I and my friends & family had the displeasure of having. We, and everyone else with a reservation had to wait over an hour to get our tables, which turned out to be the beginning of the bad. Instead of being sat out on the admittedly lovely terrace, we were instead sat in a soulless, dirty banquet room off the main dining area. The server was very nice, but the actual service was so so poor. We were left alone for too long, the food showed up before drinks, and for some reason we had to ask twice to get plates. Then there was the food. Included in the $98 pre-fix were oysters, crab legs, and shrimp. The oysters clearly had been sitting out for a while, and had begun to turn, which was a first for me. Typically restaurants prefer not to poison their patrons, but I guess Castaway likes to roll the dice. The crab legs were edible, but it was a fun time trying to smash them open with our knife handles without the necessary crackers. The salad was oddly salty and flavorless at the same time. I also prefer my salad greens to be less brown. The mains were fine. Boring but fine. I was pleasantly surprised to see that my poached eggs weren’t boiled, and my steak wasn’t shoe leather. The word Meh fits pretty nicely for everyone’s dish. Oh, I forgot that they left crab legs and misc detritus on the table(not on plates mind you) while we waited for the next round of “food”. Nothing like staring at dismembered crab on linen in between courses. Then finally came the dessert, and oh boy was it terrible. Piles and piles of terrible. Let’s put it this way, if two 9 year olds stop eating dessert after the first couple bites, the cakes, cookies, and macaroon must suck hard. Yeah, nah. Castaway. That’s what the food was. That’s what we were.
Birthday Dinner
Jesus was awesomeeee. He served my boyfriend and I during dinner, and was very attentive and kind. One of the best dinners I have ever had <3
Menu changes were disappointing
We are rating the Castaway a 3 because we were patrons from long ago and have not been back since our family moved I get to Las Vegas in 2019. The service and atmosphere was wonderful as it always was, but unfortunately, the Sunday afternoon menu has completely changed. I remember coming here on Sundays for a wonderful brunch buffet, and it was worth the price of admission. The new menu is very limited, and the portions appear slim. We feel that the entrees are way overpriced for Me the portions you get. Overall, our experience on December 31 was not bad, but we were put out on the patio where it was cold and windy and only one heater worked. Our party of 11 also waited 30 minutes to be seated, and our main course took close to 2 hours to arrive at our table. We bit our tongues on saying anything because it was our friends birthday, but we couldn’t help but make a note here however late, about how it’s changed over the years. We’re very grateful and thankful for the memories we had before, but are not sure if we will have reason to return again.
Left happy
WE arrived at sunset. It was amazing! Initial impression was perfect. Unfortunately it was New Year’s Day and understandable there was a challenge for the servers. Our drinks and appetizers came out quick and delicious . We had 2 vegetarians and one vegan with 2 carnivores. We waited at least an hour for the main course. The table next came after and left before we were served. When it arrived the taste of everything was impressive. The vegan option was unique and very good. Sadly the steaks were cold and the 5 th dish under the lights too long. That is why only 4 stars. I don’t want to disrespect the quality of the venue and menu. When management found out the issues they MADE IT GOOD. It was a special celebration for us above just celebrating the new year. We had a 2 month old with us that thankfully slept the entire time. This could have been a nightmare. The desert was comped and honestly I have never experiences anything quite like the various confections we enjoyed! Things happen And some places just say they are sorry or nothing at all. My verbal impression is that this business wants you to leave happy. We will go back happily.
Horrible service from Hostess to management
Worst Hostess I have ever encountered at a restaurant that is supposed to be upscale. Manager gave away our reservation on Christmas day and did not care to accommodate their mistake. Or, in my opinion, blatantly gave our table away to someone else. We showed up 15 minutes early and when it came time to be seated after waiting until our reservation time, we were escorted to a table I did not reserve. Instead of apologizing and asking if we wanted to wait a little longer for the next inside table, we were given a condescending, you can take the table we put you at outside on a cool night, or sit at the bar and have dinner. This came from management. We immediately left. While we retrieved our car from the valet, we met another couple that was retrieving their car that just had the same thing happen to them. Only they outright canceled their reservation. Do Not go to Cast Away. That is not the way to treat first time patrons!
The view is too expensive here...
This place has a very nice view on Burbank but I was not completely satisfied with the food we had. The steak was highly priced and not cooked well, and we even had to order the sides apart. I guess they charge you for the view, but I will not go back again.
Horrible service
Horrible service! We requested a table outside, front row, right above the beautiful view. We were told it will take few minutes. Our party was 3 people - 2 adults and a 3 y old toddler. We waited 25 minutes to be seated, not where we requested. As we were walked to the table there was a woman with bright red hair screaming "who is on table 5?"
I was surprised that a 5 star establishment will have someone so loud and disrespectful to the dining people around. When we found out that our request can't be completed and asked why, we were told that a party of 3 cannot be seated at the front tables, only parties of 2 can dine in there. Well why did you promise a front row table when you knew we are a party of 3? We asked to speak with the manager. Well surprisingly the manager was the same loud red head who was screaming across the restaurant when we entered. She came like a storm cloud, no smile, no personality, didn't greet us or ask us how we were. She came in total ATTACK MODE, rude and disrespectful to yell: YOU CANNOT SIT THERE. There was zero compassion in her voice or what so ever! Zero attempt to accommodate us or apologize. We left very disappointed and will never go back! Not to mention that the assistant general manager was a joke too! The whole establishment is ran by morons with zero customer service or accountability what they promised to do when we walked in and requested a front row table! The cherry on top was when we left the place and I tried to reserve another restaurant my Open Table had items added to my tab/check that I never opened! See picture Yeah you need to add a payment method to reserve a table. Don't waste your time and money there! There are so many other restaurants that will treat you like royalty and without the attitude those young people had! A red head clown who screams across the dining room, disturbs the ambiance and attacks the customers without a reason!
Horrible service
Horrible service! We requested a table outside, front row, right above the beautiful view. We were told it will take few minutes. Our party was 3 people - 2 adults and a 3 y old toddler. We waited 25 minutes to be seated, not where we requested. As we were walked to the table there was a woman with bright red hair screaming "who is on table 5?" I was surprised that a 5 star establishment will have someone so loud and disrespectful to the dining people around. When we found out that our request can't be completed and asked why, we were told that a party of 3 cannot be seated at the front tables, only parties of 2 can dine in there. Well why did you promise a front row table when you knew we are a party of 3? We asked to speak with the manager. Well surprisingly the manager was the same loud red head who was screaming across the restaurant when we entered. She came like a storm cloud, no smile, no personality, didn't greet us or ask us how we were. She came in total ATTACK MODE, rude and disrespectful to yell: YOU CANNOT SIT THERE. There was zero compassion in her voice or what so ever! Zero attempt to accommodate us or apologize. We left very disappointed and will never go back! Not to mention that the assistant general manager was a joke too! The whole establishment is ran by morons with zero customer service or accountability what they promised to do when we walked in and requested a front row table! The cherry on top was when we left the place and I tried to reserve another restaurant my Open Table had items added to my tab/check that I never opened! See picture. Yeah you need to add a payment method to reserve a table. Don't waste your time and money there! There are so many other restaurants that will treat you like royalty and without the attitude those young people had! A red head clown who screams across the dining room, disturbs the ambiance and attacks the customers without a reason!
Unhappy Incidents
We went to Castaway to celebrate Mom's b-day. Aside from keeping us waiting for around 30 minutes (though we had a reservation), we found 3 tiny pieces of plastic in the Caesar's salad. Once confronted, they offered us a free dessert, which we refused. Later, as it turned out, they scratched our car during valet parking.
We will not return
I am an airline employee and I travel around the world eating good food and experiencing some of the best customer service. I recommend that you DO NOT SPEND Your Time or Money here! The service is so bad and slow. We waited for hours to be seated and never was. The young ladies at the front desk are inexperienced and it shows. We watched tons of people walk-out the restaurant due to the long wait for a table. Why make a reservation? Don't throw your hard earned money away. Go somewhere else where you feel appreciated. The food is just okay, nothing to brag about.
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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