Nice but disappointing service - Chucs Belgravia London - Buy Reservations
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😒 3/5 - Nice but disappointing service
By 👻 @Samantha C, 10/14/2022 3:00 am
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Had a lovely experience here first time we went - lovely food and attentive service - and received an email inviting me to rebook ‘via a special link’ to ensure ‘I would be very well looked after’. Sadly the second visit was disappointing. There seemed no acknowledgement of me being a return customer despite my invitation. The service was average, we asked for water that never appeared and waited quite a while to have plates cleared etc. Something that annoyed us a little was being asked, ‘would we like spaghetti with the chicken Milanese?’ and then finding out it cost £13 extra on the bill. The service charge was also 13.5%. The soap and hand cream had run out in the toilets too. When we said that we were a little disappointed with the service given the promising email invitation and how much we had spent (£250 btw two), we received a really defensive response, being told that the the staff are overworked, and others had spent more than us as ‘this is Belgravia’. We were offered a final digestive on the house after giving the feedback but we declined. Unfortunately I don’t think we will go back now, after initially thinking this would become a local favourite. However, the food was nice and we did get a good wine which was recommended.
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