Five stars all round for this fantastic experience! - Core by Clare Smyth London - Buy Reservations
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😍 5/5 - Five stars all round for this fantastic experience!
By 👻 @160mike, 02/25/2024 3:00 am
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We finally managed to book dinner at Core by Clare Smyth for last night and it was well worth waiting for. The bar area was beautiful and so was the dining area. We were taken through by friendly staff and even got a wave from Johnny Bone, the Head Chef, as we passed by the busy kitchen. As soon as we were seated Alessandro took care of us and was very helpful in explaining the options. We chose Core Classics -7 courses of the dishes for which Core is most well known. Afterwards we were so pleased with our choice because every dish was a winner. We particularly liked the potato and roe but in fact each dish was a surprise and a delight. We chose to select our own choice of wine rather than the wine pairing and Hubert, the Head Sommelier, was very helpful when we perused the extensive wine list. We were all extremely happy and felt that the whole team deserved congratulations in creating such beautiful dishes as well as such a great ambience in which to enjoy them. Five stars all round for the fantastic experience! I cannot end without mentioning the one area at Core which clearly needs attention. That is the ability of a patron to make contact - either to make a reservation or to confirm a reservation already made. A restaurant as superb as this must surely be able to set up a system where phone calls can be answered by a human being. I found it impossible to make contact with anyone in order to answer questions which were not dealt with on the website, or to make a booking. Eventually I used the Centurion service at Amex , as they were prepared to keep trying on my behalf and they succeeded. Then during the week prior to my reservation date I called personally at least 6 times over several days. The reply always asked me to call back as no one was available to take the call. On 3 occasions I left a message reconfirming- with my number and email address - and asked someone to call back or email to say the message had been received. Nothing! No contact. When we arrived at Core last night I had no idea whether or not our reservation had been cancelled or confirmed. Please Clare, can you arrange for a human being to answer all incoming calls? It would make such a big difference. Thanks in advance and for a lovely experience. Michael
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