Rating Service and Attitude. Did not get to try the food. - Din Tai Fung London - Buy Reservations
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🤮 1/5 - Rating Service and Attitude. Did not get to try the food.
By 👻 @Der20142014, 01/20/2023 3:00 am
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One of the worst day out experiences. Had a wonderful day out for the opera at ROH and subsequent dim sum lunch (which my kids adore and would be a good balance after first ever opera experience)! I prepared well in advance- somehow from central booking website I erroneously booked centerpoint (I guess my mistake but I would say system is misleading as I went on website and clearly intended to book the Covent Garden one!!). After waiting in line to the restaurant with very hungry kids- and losing time - they sent me to centerpoint stating that was what I booked and it was only 10 mins away. As I walk there in particularly cold, windy and rainy weather - I called to say that I was 10 mins late, explained the circumstances, the person on the call confirmed I can still come if I come within 10 mins (which I did!) and upon arrival we found out that our table was given away! There was no communication between person taking the call and whoever was allocating the table. This is not acceptable service! To turn the kids away this way after all the advance communication! The rare carefully planned day out for the family was nearly spoilt until it was gracefully and deliciously saved by a wonderful restaurant (Punjab! in Covent Garden which I will gratefully review. We will never try to visit this chain again.
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