Terrible service - Dishoom King's Cross London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Dishoom King's Cross London
🤢 2/5 - Terrible service
By 👻 @stevebintley, 02/17/2023 3:00 am
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Having visited a number of the other restaurants in the chain we were excited for a Saturday late lunch here, but unfortunately left really disappointed and unable to recommend. Fortunately we arrived with a reservation since the long queue outside was being quoted over an hours wait without one. Once inside it became apparent quite how big the restaurant is, split over three levels and numerous tables the other side of the bar at ground level. It’s nice that there is a large range of seating options, from big group tables, bar seating, low tables by the window for a casual snack and traditional options. The seating at the front area of the restaurant lacks a lot of the atmosphere, since it’s bright from the large windows and has a lot of passing people. Our table was round the rear of the ground floor, and although very close to the two adjacent ones had a good vibe and was comfortable. As soon as we were seated however the service proceeded to be poor throughout. Our initial order of drinks had to be chased and it was very difficult to converse with our allocated waiter. In fact, after waiting over half an hour for our food order to be taken, when asking to finally place it we were told “no”. This was clearly a misunderstanding again, however we continued to feel forgotten about. During all our prior visits to the chain we have noted the number of staff, and that they all seemed calm and under control. On this occasion there were still the same number of staff however the service came across chaotic and confused. Surprisingly the food arrived in good time, brought by a different member of staff without any ‘pleasantries’ of explaining what the dishes were etc. The portion sizes were good and with the flavours represented reasonable value for money. The same wasn’t true for drinks though, with soft options being close to five pounds for a bottle. Toilets are on the lower level and depending on where your table is, can be a long trek. Expect to squeeze past the close tables downstairs and wait for the staff to finish serving tables before you’re able to pass. At least the small bathrooms are clean and well decorated. Once finished with the meal it again took an age and chasing to obtain the bill, only to be told we had to pay by scanning a QR code. At this point our waiter was never to be seen again, presumably in case we wanted to debate the ‘service charge’ which had been added to the electronic bill, and therefore impossible to remove. There was no one to thank us for the visit, check if all had been okay, or even to offer assistance with paying should we have needed it. We left feeling far from valued customers and can’t imagine returning.
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