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Double Zero New York Reviews from The Last Year
I dined here this week with a friend who has a severe
I dined here this week with a friend who has a severe gluten intolerance, which we communicated with our waiter before ordering. We ordered a salad, two pizzas, and a pasta dish, and asked that both the pizzas and pastas be made gluten-free, which we were told is no problem (plus, it's stated numerous times on the menu that everything can be made without gluten). We were served our food, and halfway through the meal, the waiter came over to tell us that we were actually given pasta that was not in fact gluten free. At that point, the damage was already done, as my friend had eaten half the dish and knew she would start to feel sick very soon. While we appreciated the waiter telling us about the mistake, it did not make up for the fact that we were given food that we had specified my friend simply cannot eat. He brought us a new pasta dish that was gluten free, and did remove a few items from being charged on our bill, but this really doesn't make up for the fact that my friend was severely sick that night and the following day. Unfortunately this soured our experience and we will not be returning, as we cannot trust the restaurant to follow instructions. It's a shame, as so much of the menu notes that dishes can be made without gluten, so you'd think this could be a safe haven for people with dietary restrictions. (I did send a private review through Open Table for the restaurant to see and was hoping they would respond, but I haven't heard back, so I felt it necessary to share this as a warning to others to be very careful when going to Double Zero if you do have food allergies).
This was the second time I've come to double zero and it
This was the second time I've come to double zero and it did not disappoint. We stopped in mid afternoon and it was pretty empty. The waiter came over and was very helpful with a wine recommendation. We ordered a pizza and Mac and cheese to share both were delicious. They also have a clean bathroom to use. Ambience is cute nothing spectacular. Nice music.
Sha is the absolute best.
If you are vegan or committed to reducing your negative climate impact, come here and learn to enjoy yourself. I cannot state how amazing Sha is or how amazing the food is enough. Fresh as hell ingredientes and amazing wines. Cheers!
I come to double zero all the time.
it's amazing every single time! the service is incredible and the vibe is elite. Sha is amazing and he is always so welcoming. 12/10 recommend!
This is one of my all time favorite restaurants in the
This is one of my all time favorite restaurants in the city!!! So good and you would not even know it's vegan. Amazing vibes and drinks and great area, get the truffle cashew cream, Caesar, and cacio e Pepe. So good!!
This place was such a lovely experience.
The food , drinks, and SERVICE made my night!!! Elysia and Sah were top notch waitstaff. Request them when you come!!!!!!
Pizza was on the cold side , gluten free crust was hard and
Pizza was on the cold side , gluten free crust was hard and cold . Service was not good either .
The mushroom truffle pizza is everything to me.
Amazing place, helpful staff, great ingredients.
Delicious vegan pizza.
Crust is over the top perfect. Tons of creative options. Cashew cheese takes the pizza to a new level. Love location. Atmosphere fun.
I don't usually write reviews, but WOW I had the most
I don't usually write reviews, but WOW I had the most incredible experience today. My wife and I have been Double Zero customers since 2015 and we love their food, wine, and service. We frequently bring family and friends when they visit NYC and it always makes for a special time. It was raining today and we ordered three pizzas for delivery. The courier only delivered one pizza, so I called the restaurant and they asked me to request help through my delivery app. The app canceled the missing items and gave me credits, so...problem solved? Nope! I called the restaurant again just to inform them that my remaining items were canceled and that they could now do whatever they wanted with those pizzas. Instead of hanging up, they asked for my address and said that they would personally deliver them free of charge. When I opened my door a short while later, the owner Kyle was standing there with a big smile on his face. He was thrilled to complete my order and he refused a tip that I tried to hand him. Now THAT is customer service! As usually, the food tastes incredible and makes us feel great afterwards. Many thanks to a special restaurant and a special owner here in the East Village. Bravo!
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Prepaid Reservation Fee
By 👻 @CivilizedCard10, 07/06/2023 5:26 pm
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When you sell a reservation that has a prepaid fee AT takes a commission on that fee. This doesn’t really make sense because it’s an expense the seller incurs not part of the profit that is shared.
For example:
Carbone NYC fee to book table for 2 is $108.88
If you sell it for $200 on AT you get $140 from them.
Your net profit is $31 and AT collects $60 in fees.
It would make more sense not to charge commission on the upfront fee as this creates a disincentive and results in higher costs for buyers.
2 Answers
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Don't like the Answer? Add another one. |
Answer from 🥩 @FamousStation67 (07/06/2023 6:51 pm)
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Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
6 Comments
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By 👻 @CivilizedCard10 (07/08/2023 3:03 pm)
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By 🍑 @BraveCloth47 (07/07/2023 9:32 am)
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By 🧿 @DefendableJump50 (08/20/2023 3:21 pm)
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By 🥩 @FamousStation67 (07/11/2023 10:39 pm)
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By 👻 @CuddlyRice61 (10/13/2023 1:15 am)
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By 👻 @EarthyCook75 (11/05/2023 1:15 pm)
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Answer from 👻 @LaudableSupport16 (10/23/2023 11:47 am)
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I agree to this!
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