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🤮 1/5 - I dined here this week with a friend who has a severe
By 👻 @Laura C., 04/26/2024 3:00 am
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I dined here this week with a friend who has a severe gluten intolerance, which we communicated with our waiter before ordering. We ordered a salad, two pizzas, and a pasta dish, and asked that both the pizzas and pastas be made gluten-free, which we were told is no problem (plus, it's stated numerous times on the menu that everything can be made without gluten). We were served our food, and halfway through the meal, the waiter came over to tell us that we were actually given pasta that was not in fact gluten free. At that point, the damage was already done, as my friend had eaten half the dish and knew she would start to feel sick very soon. While we appreciated the waiter telling us about the mistake, it did not make up for the fact that we were given food that we had specified my friend simply cannot eat. He brought us a new pasta dish that was gluten free, and did remove a few items from being charged on our bill, but this really doesn't make up for the fact that my friend was severely sick that night and the following day. Unfortunately this soured our experience and we will not be returning, as we cannot trust the restaurant to follow instructions. It's a shame, as so much of the menu notes that dishes can be made without gluten, so you'd think this could be a safe haven for people with dietary restrictions. (I did send a private review through Open Table for the restaurant to see and was hoping they would respond, but I haven't heard back, so I felt it necessary to share this as a warning to others to be very careful when going to Double Zero if you do have food allergies).
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