Needs improvement - Elan Spa at The Greenway Cheltenham - Trade Reservations
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Cheltenham's Best Hotels that are most frequently booked by customers of Elan Spa at The Greenway Cheltenham
😒 3/5 - Needs improvement
By 👻 @rosemarys198, 01/14/2023 3:00 am
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We were not staying at the hotel but visiting for a spa half day, for which we paid £135 each to include a 55 minute treatment and lunch. The treatments were wonderful however everything else was really disappointing. On arrival there was nowhere to sit to complete our medical forms. There are not enough loungers around the indoor pool, 3 of us had to share one lounger. The outdoor hot tub area really needs a spruce up. The decking is dangerously slippery and there is a white, mouldy covering on the wood on the inside of the tub. The jets do not work well. The gym is fine, with modern equipment. The biggest problem is the temperature, both around the pool and in the changing room. It is so hot that it is virtually impossible to spend more than 2 minutes in there, and it is an unpleasant experience getting changed after your spa experience. Nowhere to put your bags as it was too busy/overbooked, no shower gel in the showers, only one private changing room. Nobody could face drying their hair as it was too warm in there. Lunch, despite being pre-ordered, came 25 minutes after the time it was booked. It was tasty and plentiful though. I left feeling quite disappointed.
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