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Prahran's Best Restaurants that are most frequently booked by customers of Entrecôte South Yarra
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Ranked #10 in Prahran's Best Restaurants.
🤮 1/5 - A big mistake
By 👻 @OneChatto, 06/20/2022 3:00 am
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Maybe the hottest restaurant to Herald Sun, but the worst otherwise.
The first time went there on a Tuesday, the service was wow and it truly felt that Melbourne finally has a restaurant which knows good food and service.
On this note took my partner there who came back to Melbourne after a while as a welcome back and the moment we were seated everything from there went spirallingly downhill.
Firstly there is no one at the host table you actually need to call someone to get your attention. No offers of taking the coats.
Next we got seated on the wrong table just because the host got the names mixed up as he found the names similar with other guests of the same race, post which when asked to move, they were not even apologetic about it.
While seated on the earlier table, the drinks menu and the water took ages to come.
Once we moved to the other table, we first informed that the marble on the table is wobbly, and the waiter just was dismissive of it, when all it required was a simple piece of cardboard to get it right.
It was almost 10 minutes we had to wait before we lost our patience and had to ask for the food menu.
When we were ready to order, I just had a simple favour which was instead of the desserts on the menu, if I could have the chocolate mousse which was on the bar menu and the waiter just went no you can't , you need to stick to the menu, we also offered to charge us extra if they would like it.
After asking to change the waiter to a specific one (the former one did not even have the courtesy to inform him) , the next one said it was possible and that felt like a little sigh of relief.
While waiting for even the entrees which seemed to be an eternity, surprisingly the desserts came out first 🤣 and this was another waiter who came to serve was so confused when we told him that we have not even started our entrées .
Every time we needed a drink refill it was a herculean task to get the attention of one of the waiters. All of them were either pretending to be busy by walking here or there or they were chit chatting with one another at the bar.
The restaurant manager Clive (who later claimed not to be the manager) came up a couple of times trying to be apologetic and trying to defend his waiters (which we completely understand) but in this instance all you do is accept the mistake, apologise, move on and ensure there are no more good ups and be more attentive. But Clive was to busy trying to explain how they were the hottest restaurant in Melbourne by Herald Sun.
We came to a point of where enough is enough and asked for our cheque and they did not even realise that they haven't served our desserts and were still charged for one three course meal.
The staff looked tired probably because of the weekend, however that's not an excuse for a customer who comes in at any time of the day and is still paying the same price as any other day.
Left completely disappointed and they definitely need training on what finesse is if that's what their claim is.
Buck up Entrecote.
The only saving grace there is Gabriella, Christian, Steven and the food to an extent. (PS - atleast serve some warm bread )
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