Maybe just a bad night, but very disappointed with the experience - Gaucho Canary Wharf London - Buy Reservations
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🤮 1/5 - Maybe just a bad night, but very disappointed with the experience
By 👻 @Jonathan O, 01/29/2024 3:00 am
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We arrived at Gaucho Canary Wharf, and were offered a table next to the kitchen. We asked to move and were reluctantly offered a table near to the front door by the maitre 'd. To call the second table freezing was an understatement. Every time the front door was opened a huge chill went through the restaurant. There was no light at all above the table, making mobile phone lights the only way to read the menu! The food was distinctly average, with my guest's steak full of fat and gristle; she left most of it. The vegetable portions were expensive and the portions stingy. The bill contained 4 overcharges, including a £4.00 uplift on the advertised price of Aperols. Two overcharges were rectified, but our server would not back down on the remaining overcharges, despite the values not matching the drinks menu. So much for customer service: I should have been more brave and deducted the service charge. We left Gaucho feeling that we should have eaten our celebration meal somewhere else. I have been to Gaucho's once before and enjoyed a tremendous meal with friends. I would hesitate going back there now.
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