The Generator Miami from the website and upon entering into - Generator Miami - Trade Reservations
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😒 3/5 - The Generator Miami from the website and upon entering into
By 👻 @Eddie B., 02/08/2023 3:00 am
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The Generator Miami from the website and upon entering into the hostel gave an inviting atmosphere. Alejandra was very accommodating and knowledgeable of how to make guests feel welcome. Unfortunately, I lost my phone in an Uber there. Luckily, Alejandra was very helpful and assisted me with contacting Uber to have my phone returned. Unfortunately, I was in Chicago when my phone was given to the Generator Miami (here's where the 3 stars comes in).While there at the Generator Miami waiting for my phone to turn up, I inquired with the front desk staff three different times across two days about if someone called the Generator to informed the front desk staff someone was bringing my phone. They shared no one called. My intuition made me stay around in the lobby area on the second day (Friday) because Uber informed me that they contacted the driver and he would give the Generator a ring. So, I wanted to see if someone would call. I observed the phones ringing constantly and did not see the front desk male attendant answer the phone for about 1 hour. It wasn't until another male staff encouraged him to answer the phone to avoid a bad review for the hostel.By seeing that the phone ranged for an hour without being answered who knows if my phone would have been returned earlier. Due to the non-responsiveness of this male staff, and the lack of professionalism regarding being attuned to the hostel operations and needs of their guest(me), I am highly disappointed with my treatment there. I will not recommend this hostel for anyone who is familiar and accustomed to good quality lodging because they would be highly disappointed. I will also say the male staff appeared young and although age should not play a significant factor here, age within employment history might and it appears that more experienced people understand the importance of customer service to maintain business. Unfortunately, this young male staff did not imbue said understanding nor experience or he would have answered the phone knowing this is a top priority for a place of lodging.I will also say, there was no clear reason for him to not attend to the phones as I saw him engaging with another guest in a conversation that had nothing to do with the hostel or the guest's stay. The whole time I can only imagine the amount of money lost to the Generator on that Friday night due to this staff's negligence and how sooner I possibly could have gotten my phone. It is my hope things concerning this specific matter or others like it improves and this remains a one time situation. I have an email confirmation that my phone will be mailed out the next day post this review from the Generator Miami. I'll update this review upon receiving my phone to let everyone know if actually the Generator Miami mailed it to me in Chicago. Fingers crossed.
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