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Great Wolf Lodge Water Park | Mason Reviews from The Last Year
Sad visit...
I am shocked at how much this place has gone down hill since the last time we were here. It used to be our favorite. They have remodeled the inside and outside and it's lost its cozy cabin atmosphere. Many of the walls are now just drywall and not decorated and do not have the log cabin look. Everything is automated and done by kiosk and not people. You no longer get free wolf ears. You now have to pay $15 a day to park even when you are an overnight guest. It is not near as clean. I have taken 2 meals back due to them being so cold I was afraid it was going to cause a food borne illness. The rooms are damp and the carpet is sticky. I think someone may have smoked in our room prior to our arrival and they tried to cover the smell. The Waterpark has dirt in water floating around. The food areas are not being kept clean and there are people cooking the food with food safety gloves but handling their phones in the gloves and then serving food without putting on new ones. All of this, and the prices have gone up. This used to be our place. We won't be back unless we can't pass up a very cheap deal.
Dirty, Old, and Smells
The entire building is dusty, dirty, and smells. Everything looks and smells old and needs updated and feels gross. Even the elevators are dirty and stained. Kids enjoyed the water park, so grateful for that. Would never visit this location again at $300 a night for a room that smells and has sticky carpet.
Mason location charges $15 a day parking.
Handicap parking also. Even when you booked before this policy went into effect and did not agree to these terms in your booking. Even when the lodge tells you they will waive it they will still fraudulently charge your card and refuse to refund it. They don't do what they say they will do and don't actually care about their customers. It's all about money. We will not be returning because of this. A $15 parking fee is a weird hill for them to die on but it's killed it for our family.
Where do I begin.
... First let me start off by saying check in was easy, we stayed a total of three days. When we received our room my wife and I brought the kids in to the room to change to get just a few hours left before it closed. We had a decent time at the water park but the kids however, did have fun. After the water park we ordered pizza so we didn't have to leave again, the prices were somewhat on the steep side but the pizza was actually good. We brought the pizza back to our room to eat. While eating my kids noticed toenail clippings on the floor. As much as I found it disgusting I just grabbed some toilet paper and got most of them up off of the rug. After eating we were going to get baths and showers but in order to take a shower we had to clean out the tub due to lots of hair on the wall and laying in the tub. We cleaned the tub not a bid deal and moved on. While washing my youngest child off in the bath a centipede ran next to me while I was kneeling on the floor, I of course killed it and decided to mention it to the front desk (I had pictures to show). They did try and remedy the situation by crediting a little bit of money back to my card and gave us free breakfast, they also assured me that the following day they would send someone in to clean the room. The second day, we spent most of the day at the waterpark and when we came back we noticed no one entered our room to clean. Nothing really worth mentioning the second day besides the infestation of gnats by the front door. The third day we decided we didn't want to stay and swim and just get home. After we got home I had to visit the doctors due to staph infection in multiple areas. The doctor mentioned that if you are someone who gets sweat bumps from wearing pants they create open wounds and can be infected by dirty environments. I showered prior to entering the waterpark and when exiting like it mentioned when walking in but clearly it didn't work.
Would never go back
This place was just not clean. When we checked in they gave us keys to another family’s room. Rooms were very dirty and it really didn’t seem they had been cleaned in a while. The kids had fun with the water park but I was grossed out the entire time. The whole place gave me wet bandaid vibes.
This place yes is geared towards children.
Also yes they may need some updates but honestly I understand the pairing being $15 which was a huge thing I saw people complain about. Being as close as they are to kings island they don't want people parking for free and walking. Could they do it a better way for guests.....yes. We stayed for a night and didn't have any issues. It was a nice getaway.
Great wolf license to steal
While the rooms were fine the way they add fees is possibly illegal. Failure to disclose all the fees in an easy to find place would make it possible to void them. They should simply raise the price since there is no way to avoid any of them. If you take a towel from pool area to your room they charge as a lost towel fee. It’s not lost and we will challenge the charge with Amex. Prefer to never see this place again
The front desk was a great help.
Came from New York made it simple to get to my room and everything. Then I went to my room. Had an awful smell of cat pee. There were bed bugs in my bed. So i took my kids and my wife to the water park. It was fine. Then we ordered at buckets. My fries were limp and no seasonings. my burger was raw. I talked to one of cooks named Ashley I believe she said she'd make me a new one and it came back over cooked. Don't even get me started on how they do the drinks. I had to get 6 new stickers for my souvenir cup which costed 20$ which is out ridiculous. Would not come back here if I was paid too.
Very nice water park. Clean and great staff members.
We visited with our 6 year old grandson in March of 2024, spending 2 nights. Our room was clean and comfortable. Every staff member we encountered was very friendly. The water park is very nice, clean. Our only negative experience was buying lunch at one of the food spots inside the water park. The life guards are very attentive. The cheeseburgers were simply not good, not hot, buns dried out, fries cold... and really overpriced. We would recommend this water park to anyone.
This was an ups and downs experience.
The kids (9,6&4) had a fantastic time. The adults could see that the facility was aging, the mysterious and bogus fees kept piling up, the food was over-priced & below-average, the service was spotty, the kid's activities were OK, the water park was quite safe (lifeguards do a great job) and the building was mostly clean (except for disgusting hallway carpets). AVOID the Lodge Restaurant in the facility. Our expensive meal there was below average and our servers were confused about everything. There is a new parking "fee" that the front desk staff could not explain. They won't tow or ticket your car...just don't pay it.
Somewhat disappointed
His was our first time at GWL. Check-in at the kiosk was difficult. We ended up checking in at the front desk and our room was ready 4 hours early, which was great. Our room was very nice and clean and just like the website. We thought we got a balcony room, but we did not and the view was of part of the building, so that was a bummer. The water park was fun, but we did not like the layout at all. It was hard to find our kids when they went to play. This hotel/waterpark is more for little kids. We didn't see very many teenagers. We at at the buffet for dinner on our first night and we're sticker shocked with the bill. It was $180 for two adults and three 14 year Olds (which are charged as adults if over the age of 11, which is ridiculous). $30/person basically. There should be a tier system on price. The arcade was nice but more expensive than Dave and Buster's. The prizes were cheaply made. Bowling was fun. Parking should be included ($15/day). Overall, we had an okay time. I'm not sure we will be back.
I got a deal on a room, and my daughter had a blast at the
I got a deal on a room, and my daughter had a blast at the lodge. Sign up for the emails to check out deals. As an adult, I went for her and thought it was a little gross... because most kids are gross. - get the app before you come and try to do paperwork before so that you have the QR code and can skip the line - there is a fridge and microwave in the room. Bring snacks/drinks. The food is a bit costly and not good - bring towels or a cover up. You can rent towels there, but you have to return when you leave the water park. So you might want to bring your own so that kiddos don't freeze on the way back to the room. - aside from water park. There is a magic quest, mini golf, bowling, build a bear, arcade, and activities in the main room. The dance parties are fun, if you have bubble wands at home, bring them. Or you can buy them for $30 there It's cashless, you can link your credit card with the band that you use to get in the park and get in your room. But you need a credit card for the arcade downstairs. Try to go on a weekday, and early. We got there At 10:30 on Friday (park opens at 10) and the only free chairs available were the ones right up against the wave pool. It's $15 to park, and about $74 in resort fees and taxes.
Last visit
We have visited this property with our kids 1-2 times a year since it opened in 2006 visited 3 times recently with grandson this will be our last all visits have not been great but consistently ok till now we stayed In a family suite March 3-4 we experienced dirty room,rude staff,and now the last straw they started charging for parking there are much better options within the same drive for us you have lost this packs business
We got an amazing deal for one night at great Wolf Lodge
We got an amazing deal for one night at great Wolf Lodge and were so excited to go . The check-in process went smoothly, and the people at the front desk were very informative as to the activities of the day. The adults receive a wristband which is connected to your credit card, so you do not need to carry your wallet around which is nice. It is a cashless facility. Bowling and mini golf were seven dollars per player which is pretty reasonable. There are about five restaurants on site, including a Dunkin' Donuts. The breakfast buffet had decent food, and I was happy to see an omelette station. It's nice, because there are activities happening almost every hour or every other hour for the children. My girls favorite is the dance parties, which is like a kiddie rave. All in all the hotel could use some updating as it appears to be fairly old and outdated, but we had an enjoyable stay. Well aside from the family upstairs that were having a stomp party at 11 PM and again at 6 AM. Without the discount, I'm not sure if I would come back to this location because paying full price is quite costly for what you get without it being an updated facility. Also, do not bring any type of floatable rings or pool toys because they do not allow it.
Watch out for hidden fees on that great advertised rate.
The most recent is adding $15 per day parking on top of the hotel and resort fees to the base price. Otherwise had a good time. Very crowded even on a weekday but you can't fault them for having good business. Only negative related to that is it doesn't seem like they are prepared with check in counter and food areas overrun (at least during peak time).
they were the most accommodating hotel I had ever been to
they were the most accommodating hotel I had ever been to their coffee is absolutely amazing and worth the stay alone my husband travels a lot for woron and I travel with him. They wereveryaccommodating to me having to stay an extra hour to wait for husband to arrive. They have the ultimate breakfast on their breakfast buffet. They are the nicest set of peoplle i have have met in a very long time. These people really made my day very special. Not to mention these people made the best cup of coffee I have ever had really ever had in my entire life.
We love going to Great Wolf Lodge Mason.
We go 4 times a year! But honestly with the 14.99 parking on top we might have to reconsider. We usually go for 3 nights. So thats an extra 45 dollars on top of what we are already spending on the room and all the extras that we do. Definitely upsetting because we love going! But its silly to have to pay for parking when they charge enough in the extra fees anyway.
Great Place, but Lazy River could use a slight change!
Our family of all ages had lots of fun. The rooms and common areas were clean and the employees were friendly. The only reason I took off one star is because the lazy river has one area where you cannot pass without water being dumped on your head/face. I saw many children stopping at that point because they didn't want to go through. If some of the water dumping cones above were removed on just one side, it would allow guests to pass without getting water dumped on them. Those who want to get wet can pass on the other side. It would be a win-win situation for everyone!
Lots of fun, rude employees, broken toaster, and no refund given.
I went to the Great Wolf Lodge in Mason OH with my family 1/8/24-1/10/24. I had a great experience all though you should know that the employees are rude. I only encountered two nice employees. One at the buffet restaurant and one when I was leaving helped me carry a bag down. The reason for the bad review is two reasons 1) rude employees who work at a family establishment and should be working somewhere where kids aren’t at. 2) I bring my toaster on all our vacations. I just bought a new toaster in September for $45. I forgot it at the hotel. I filed a report for lost and found. They found it and told me it would cost $30 for them to send it to me. $30 is extreme for them to send me my toaster through the mail, obviously they are making money for the shipping but hey I’d save $15 from buying a new one, right? Well I paid it came two days later. The box looked pack before I opened it. Once I opened it and it sprung up and that is were I discovered my lovely toaster was put in a box too small for it, nothing around it, beat up, and broken. I called them which took 45 minutes for them to answer by the way since you have to go through all the annoying robot bull crap that has nothing to do with why you call so they hang up on you 20 times. The lost and found manger person told me that “it was broken when they boxed it.” I said “it wasn’t I sent you a photo of what it looked like the day I left.” I should have also said “why would I pay $30 for a broke. Toaster?” He told me they would refund me $30. Well it has been 5 days so where is my $30? How about I get $75 instead, since you broke my toaster and I’m now out $75! Please just refund me money for shipping and toaster cost so I can buy a new one. Picture of my toaster the day I left (not great quality since it was taken for a video) & photos of the toaster I received.
Great Wolf Lodge family visit
We really enjoyed our stay. The water park was a blast and the rooms were clean, large and very comfortable. The staff were all very friendly and a pleasure to talk to. The food was pretty good but a little pricey. All in all, a great visit and we would go again. Looking forward to the one in Florida being built.
Mason's Best Hotels that are most frequently booked by customers of Great Wolf Lodge Water Park | Mason
Ranked #1 in Mason's Best Hotels.
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Honest review of AT and advice to new joiners
Forget trying to snipe reservations online by waking up early and booking top restaurants at Carbone or Tatiana or Cote or 4Charles. After 2.5 months of booking reservations by setting up alarms, waking up early to sell appointments. It’s very hard to cash out on this app. During cash out, you have to pay $5 fee +3% transactions fee and max payout per day is $150.
Advice to new users:
- do not mass book reservations
- fill bids only
- don’t try to book reservations online, you need connections and call the restaurant
After putting in about 40 hours of work, I’ve made about $750 sale on this platform but gotten paid $0. Take this with a grain of salt.
Can concierge update the phone number on my reservation?
I requested a name change and need a phone number updated too.
Give the best answerFraud
I believe this site to be a fraud. I paid $158 to get a reservation. Now they want my SS # and other private details in order to supposedly repay me.
Give the best answerPayouts
Hello All,
I don’t know what else to do as I can’t transfer my cleared funds to my bank account. Customer support is close to non existing and not helpful. How can we keep selling here if we can’t withdraw what we have worked for. They say I have to wait 180 days. This is ridiculous!
Via Carota
Hi all! I have a reservation for Via Carota for tomorrow for 2 people at 4:45PM for only $10 if anyone is interested!!
Give the best answerPayout limits? Have 1k…
Am confused about the payout restrictions. Have nearly $1k sitting, wanted to withdraw some and am surprised to see I can only withdraw $50. If i have to do this everyday I’ll end up paying over $90 in fees just for withdrawing via ACH which doesn’t make much sense to me. Have opened a ticket regarding this, but any input or advice would be appreciated
Give the best answerIs Appointment Trader Doomed?
Looks like New York passed a bill making it illegal to sell a reservation without the permission of the restaurant. Is this the end of appointment trader?
https://ny.eater.com/2024/6/7/24173621/restaurant-reservation-anti-piracy-act-bill-passes-new-york
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answer