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Gyu-Kaku Japanese BBQ Singapore Tripadvisor Reviews
Latest Reviews On Tripadvisor
26 Reviews
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Excellent BBQ for lunch!
Excellent choice for BBQ. The staff Ko Ko was excellent and very attentive! He was able to recommend what is nice and also explain the menu well! Thanks for a great experience!
Be the first to Replyvery Satisfied
Nice place for our gathering and celebration . Friendly servers . The food was good. We managed to get a nice corner for our celebration
Be the first to ReplyPoor Customer Service
Deep disappointment and dissatisfaction with the poor customer service at Gyu-Kaku Japanese Bbq Restaurant Novena Square. Our server appeared to be inattentive, rarely checking in at our table or refilling our drinks. To make matters worse, when we attempted to bring these issues to the attention of the staff, they showed a complete lack of concern or willingness to rectify the situation. Our experience at Gyu-Kaku Japanese BBQ Novena Square fell far below these expectations, tarnishing my perception of your establishment. I sincerely hope you will take my feedback seriously and use it to enhance the overall customer experience at Gyu-Kaku Japanese BBQ Novena Square. I believe in giving businesses a chance to rectify their mistakes, and i genuinely hope to see positive changes in the future. I look forward to receiving your prompt response. Thank you for your attention to this matter.
Be the first to ReplyTasty and Delightful
We always enjoy our visit to Gyu Kaku and once again, it has lived up to our expectation. The various cuts of beef on the platter for 3 was simply delicious.- fresh, juicy, delectable. We like the seafood too, especially the squid and scallops. Thanks for making our family get-together a memorable outing.
Be the first to ReplyExcellent Jap BBQ
Fantastic Jap BBQ with wide selection of cuts, and premium quality. Always been a family favourite ! Set meal for 2 has always been value for money and good proportion of beef
Be the first to ReplyNot entitled to 20% discount for ala cart menu despite completing the reward card stamp
In this trip, i provided the complete stamped reward card to get the 20% discount for ala cart menu. However, it was rejected thus time because the reason given by the new manager was that the card has expired. However, in my many previous trips to this branch and other branches, the message given to me was that as long as I complete the 20 stamps before the expiry date, i can get the 20% disc off the ala cart menu in my next visit. It was never told to me that i have to come within the expiry date of the card.
Be the first to ReplyTiming of food served and standard of food
I visited the novena outlet at approximately 1155 on 14/08/22. Ordered seafood chige soup for my spouse and myself a weekend set meal katsu don. I witnessed that i was the second customer of the day, hence naturally i felt that food & drinks might be served pretty quickly. However, the drinks and sides already took 10 minutes and the seafood chige soup took 15 minutes. Timing was acceptable. But the katsu don took 30-35 minutes to come! Upon the katsu don being served. I was shocked to see that the katsu don looks pathetic, it doesn’t really taste that good as well. The egg is just a slight amount being placed on top of the cutlet. 🤮 It doesn’t even look 20% to the pictured katsu don. The seaweed soup is super oily and undrinkable. But recommended for people to visit to try the seafood chige soup as it is awesome.
Be the first to ReplyCheck you bill before you pay
Very disappointing experience, billed for food we didn’t order. A cold dish was served after we’d completed the entire meal and we were told it takes a long time to cook. Would not return.
Be the first to ReplyQuality of meat no good, kitchen staff was obviously unhappy working there
We had the Australian wagyu buffet. Some of the meats were brown in the middle which is a clear indication of it being kept for awhile. What we ordered through the QR code, some came and some didn’t. I guess it depends on the mood of the kitchen staff. Only when we told the FOH and they informed the kitchen, we got a slab of meat that had zero marination. I think it’s a far cry from the previous times we visited the novena branch. We had other experiences in UE square, Marina Square but this time was utterly disappointing. Paying $160 for this doesn’t seem justified. We might just find other alternate places in the future. The kitchen staff was slamming every plate and it could be clearly heard from our table. Our visit was on 26th June 22.
Be the first to ReplyOverpriced & food was not great
Restaurant was lack of servers & servers complained they are over worked, so that is pretty negative experience to start. Food was over priced & quality was not good only the Wagyu beef was good. Spend total $300 for 4 people, felt it was not worth it.
Be the first to Replyfood quality is ok but slow in serving
food quality is ok but slow in serving, which is a turn off especially when there is a limit of 90 mins
Be the first to ReplyNot Coming Back
While we were immediately seated as soon as we arrived, it took 10 mins before someone attended to our table and the worst part is that it took 30 mins and 4 follow up before our meat was served. I don’t understand why they were slow when at that time the resto was not busy… it was around 4pm and only 5 tables were occupied. I must say the food is good, though. I’m not coming to this branch again. I’m likely dining at other branches … likely Tampines where I had a great dining experience
Be the first to ReplyRepeated visiting
My third time to this outlet. This round bring my in law for lunch for her bday. Prefer here compare to kinex. Staff is also more friendly n more alert on our needs
Be the first to ReplyHave a great experience at Guy-Kaku
Food is very delicious
Service not bad , but can have more staff, Becos seems like short of staff .
Staff do attend to us , but take quite long
serve food, variety
food serve very slow. not many variety of food selection.
the restaurant is very hot, sweating the whole lunch time.
Good thing is my time exceed 90mins but they still allow.
Poor service
Poor service standards. Were told of the dining time limit and hence placed orders in advance. Did not receive most of the orders and were told we could not order anymore. When asked about extension of dining time, staff simply laughed it off without giving explanation. New trainee server (indian girl) clearly not taught the basic service standards, held a plate of meat in front of us and expected us to clear the table ourselves to make space for the new platter of meat and did not even say anything but held it there as if we owed it to her. Staff all looked as though they dreaded working there and wanted to quit the next day.
Ambience 0/10
Service 2/10 (only to the manager/supervisor and another young female staff that actually engaged the guests)
Food 6/10 ( due to long waiting time but sides were really bad as compared to kinex gyu kaku)
Value for money 2/10
Overall 3/10
Would not patronise again.
Serving very slow
We had our dinner at 8pm. We are having Ala-cart. There was only 7-8 tables of customers. We waited around half an hour for our first plate of beef to be serve. Then 20min come the 2nd & 3 plate. The serving is too slow, lucky the food are good. But don’t think will visit again. Waiting for the food to be serve is too long. Not very enjoyable.
Be the first to Replykinex branch way better
kinex branch better that’s all i want to say nothing much to say.
well what more kinex is better ok got to 100
So Yummy and Value for money
The beef cuts were great and set meals were value for money. Fried chicken bites were crunchy and service was brilliant
Be the first to ReplyTop quality and service
Top quality and service. Nuff said.
Better to go with reservation, as it gets crowded on weekends.
Their wagyu is on point.
First time at Gyu-Kaku
Wonderful experience, fresh food, nice environment, positive staff with good service and attitude even though they are super busy. Great place for couple meal. Overall very satisfied :)
Be the first to ReplyService needs improvement
2nd time visiting, wanted to give it another chance after visiting it the first time with bad service. But service is still bad this time. Went for buffet which limit is 90mins and they spent 20mins to just serve vegetables only!! Food wise is average.
Be the first to ReplyGyu Kaku Noven
Service was great over here. Servers were patient even though it was busy. The food never disappoints as well!
Be the first to ReplyGreat service!
The young guy who is a staff here is really good, I love his service. Unfortunately, I have forgotten his name. I was there on 28 April 630pm and he was working. There is one aunty staff who is quite rude but luckily this young guy offset her rudeness.
Be the first to ReplyGreat experience at the Novena outlet!
We made reservation online and was given a cosy seat at the back of the restaurant. Staff was attentive and even gave us advice on how to grill the meat. There was 2 of us and we ordered the recommended family platter for 2, beef tongue and scallop. The meat was very tasty and well marbled. Had a very satisfying meal! Will definitely be back soon for more.
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