Quality food but inconsistent service - Hachi Restaurant Singapore - Buy Reservations
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😒 3/5 - Quality food but inconsistent service
By 👻 @Gluvwonder, 08/04/2020 3:00 am
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It was my first time to the restaurant and definitely, I would like to find out more about the quality food which I was enjoying. The service was great and the beef was simply perfect! The birthday surprise was unique as it came with a musical box playing the birthday tune. As I was enjoying the dessert, this waitress removed the musical box without informing (may I ..). I thought she was a little rude as I did not expect such a service in a Japanese restaurant. The same waitress gave us the bill. There was a $50 gift voucher for the next visit. As $50 was a substantial sum and it was my first time to the restaurant, I would like to know more about the dinner menu. The younger waitress was not able to provide information and she has called this waitress (again) for help. This waitress turned out to be the manager.
My dining experience turned to an unpleasant one. She shared that dinner is $180ish plus and $280ish plus without elaboration on the price difference. When I asked further, I felt belittle as she gave a curt response that the price differs cos of quality. I wanted to know about the dishes and mentioned that lunch ... she immediately responded that lunch and dinner is different, curtly before she heard me. I wanted to ask further, she appeared impatient. If she could, she would have rolled eyes.
What's wrong for a customer to find out / know more about the menu? I heard she is the manager, then shouldn't her service be more top-notch than a trainee. What if the food is of quality, would you return to pay for a snobbish service. I did not ask for the $50 voucher... if you give customer, isn't it right for the restaurant to promote your dinner menu to entice customers to return.
The management should look into providing quality service to go along with the quality food. The food has made me a satisfied customer, only to be disgusted by the service provided at the end of my dining experience.
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