I have been here 2x. - Harley Laguna Beach - Buy Reservations
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🤮 1/5 - I have been here 2x.
By 👻 @john b., 06/21/2022 3:00 am
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First time, it was nice, people were nice, they were a new restaurant. 2nd time was last Saturday with my wife for Father's Day. It is a good thing this restaurant is closing, as the owner/chef (or at least who the staff said was the owner/chef) has no business in the restaurant business, and they fraudulently increased what I was charged (which I am now fighting with my CC to get removed). We ordered nice drinks, 3 apps, wife ordered another drink. She got the halibut, I got a Wagu Steak, medium rare - splurging bc it was first time we had been to a new place in a while. We were served, it looked good, and I took one bite...and it tasted off. This is the type of steak where the chef slices individual slices through the 12 oz steak, so I looked at all the slices to see what's what - and was greeted with what was a brown steak, with a very thin slice of pink in the middle - i.e. not medium rare, more like medium+ to medium well. I ate a few of the carrots waiting for my server - that were good - and thought about whether I should just eat the $60, way over cooked steak. I decided I couldn't pay and then eat something that was so over cooked. I told my server, who took one look at the steak, agreed it was over cooked, and who said she would take it back. She picked up the plate, and then within 3-4 minutes returned...with the same plate, same steak, now over-cooked and likely cold to boot. She informed me that she told the chef - who she said was also the owner - told her that "the steak was medium rare, take it back". Having worked in almost a dozen restaurants in the past I was floored - both because the "chef" doesn't know what medium rare is, and clearly doesn't give a hoot about his patrons. I told her I would not eat it, as it was not what I ordered, and to take it off the bill, after informing her that her chef/owner was nuts (in so many words). My wife finishes in the ensuing 10-15 minute wait for the bill (she later informed me that her halibut was also over cooked but I digress), only to have the aforementioned chef/owner come up and rudely slap a plate with a new steak in front of me. I looked up at him and told him I did not order it and would not eat it. I also pointed out that, unlike steak No. 1 this one was a red center, i.e. actually medium rare (although I never ate it). I did not tell him that the other reason I would not eat it is because who would trust a chef that does something like that not to mess with round 2? The guy had the balls to tell me "you will eat it". Literally. When I said no I won't and no I won't pay for it, he then said, loudly so that other tables could not hear "I don't care if you put it in a to go bag, you will pay for it". I said his last one was medium to medium well and he replied "it was medium rare when I temp'd it while plating it" (I cannot say this was untrue, but the steak was brown so I don't see how it could be). I then told him he would have to call the police, or bring me a check with every single thing we paid for - but not the steak - or we would just leave. He told me again "you will pay", I said no I will not, and then he stalked off. Finally, another person came up with the bill, minus the steak for $149.75. I said thank you, informed him it was good they were closing bc his owner/boss should not be in the business, put a 0 through the tip, and signed for $149.75 - then I called over my server who had done nothing wrong and gave her $50.00 cash, telling her it was not to be given to the owner/chef. Knowing this is a guy that is either a very bad cook who can't tell medium rare from medium well and has very poor manners with patrons who visit, or someone who just lies with impunity, I watched my CC account for when the charge hit, just to confirm that the chef/owner didn't try to increase it. Now, I don't know WHO illegally increased the bill, but low and behold when it cleared it was not for 149.75, it was for 169.75. I get it - 20 bucks - no biggie, but I could not believe that they would do what they did during the dinner, then have the idiotic balls to increase the receipt. My wife is wonderful and says maybe the chef/owner is sad because the place is closing. That may be...but this is a place of fine dining that can't cook a steak, yells at patrons, tell people what they will eat, and then illegally increases the invoice after signature. It is not surprising that the place is closing, and I hope anyone thinking of dining there before they do close will think twice as there are many good restaurants within one block that will treat you to what you ordered, not yell at you, and not report an increase in payment to your CC after you signed. Beware, be wise, and avoid.
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