The dinner started well with brussel sprouts and - Harley Laguna Beach - Buy Reservations
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🤮 1/5 - The dinner started well with brussel sprouts and
By 👻 @John G., 01/21/2022 3:00 am
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The dinner started well with brussel sprouts and cauliflower appetizers....both very good. My Old Fashioned cocktail was enjoyable. My wife's dirty martini came in a doll size glass but with a regular cocktail price plus a secret "gotcha fee" because it wasn't listed on the menu. The owner said because the word "martini" is entered into the system an automatic up charge appears on the bill.Things took a turn south with our entrees. My chicken pot pie was riddled with thyme stems....felt like chewing on rope. My wife's burger (ordered medium-well) was raw...still moving. See the picture of her face upon discovering the grotesque bloody mess. The owner begrudgingly offered to give her a Caesar salad. The owner is so clueless to customer service while he comped the burger, he actually charged us for the salad. Dessert was awful. The chocolate chip cookies were okay if you like cold cookies. The cobbler had very little crumble, the fruit was half cooked with a strange flavor and room temperature. The larger problem, outside of the food, is their customer service. You'll get a taste of what I'm talking about when the owner responds to this review. The owner, Greg, needs some basic 101 customer service training. When we voiced our problems to him, his response was "maybe you should eat at home".
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