Booking Issue - Hart's Hotel and Kitchen Nottingham - Trade Reservations
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🤮 1/5 - Booking Issue
By 👻 @Kieran P, 02/05/2023 3:00 am
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Tried to book the Harts hotel for the night of our wedding. We went directly through the hotel website which gave us the option of the Superiour Double. One of the booking options was to upgrade to the Gourmet getaway package for £180. All was booked and confirmation email followed. Unfortunately a phone call also followed to tell us of an error on their website. The error meant we would need to cancel as the actual cost of the room was now over £300. I must add the gentleman who dealt with us was incredibly sincere and did his best to help us. Unfortunately management weren't so willing to budge. An upgraded room based on the standard price was offered however, despite this not being our problem, including breakfast each was too big a stretch. We were willing to come to some compromise however, given we had the confirmation emails etc, we felt within our right to hold firm. Ultimately the room is cancelled and we look forward to booking elsewhere.
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