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🤮 1/5 - Worst dinner and service
By 👻 @Andarn, 05/30/2022 3:00 am
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Worst experience in years!!! This is a restaurant at a prestigious 5star hotel at the Palm. Service was great until we got the starters. After starters it took 40 minutes until we got more to drink and the starter was taken of the table. We were totally overseen. Worst of all they allowed a noise level worse than MCDonalds and KFC together. Some families with kids did have tablets with full volume making so much noise for all other guests. Many guest tried to give the staff signals about this. In total it was 8 tablet’s playing videos and others at full volume in this concrete room with the echo of poor tablet sound. We left in middle of the dinner. The waiters agreed this was not acceptable behavior for a restaurant like this but the manager didn’t care. Spoke to manager when we left and he didn’t bother. All other restaurants at the Sofitel hotel have excellent service, waiters and staff doing all the best for you and do not allow behavior like this from their guests. Many other guest agreed with us this evening. Respect less to their customers. And at least you don’t expect this at the Sofitel Palm Hotel.
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