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🤮 1/5 - My experience with this hotel was something out of a punked
By 👻 @Mario L., 02/11/2024 3:00 am
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My experience with this hotel was something out of a punked episode. Checked in with my wife and small dog on a Saturday afternoon, the hotel claims to be pet friendly. We went out for some drinks, upon returning at 1 in the morning we are locked out of our room. Front desk says we are being "evicted" from the property because we didn't register our pet. What? They can't be serious, right? Nope, they were serious. I told them I could register the dog now and pay whatever fee, we just wanted to go to sleep and they literally brought security over and told us it was non negotiable. We couldn't believe it. We have stayed at hotels all over the world and have never been kicked out of a hotel let alone at 1am without warning. Absolutely crazy. The ironic part is their entire theme/mascot IS A DOG!! You can't make this up! So instead of charging us a fee (which we are happy to pay) they would rather escort us out of the premises with TWO security guards like we are a couple criminals and leave us on the streets of San Fransisco at 1 in the morning. Unbelievable. We went to the four seasons down the street and I kid you not they brought out a chew toy at check in and a dog bowl up to our room and welcomed us with open arms. Hotel Nikko, your management is laughable at best. You run a hospitality business with a DOG as a mascot then evict people at 1 in the morning because they have DOG. A 7 pound small terrier, mind you. Make it make sense.
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