AppointmentTrader FAQ - Houston's Pasadena - Buy Reservations
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Houston's Pasadena Reviews from The Last Year
Manager, Shawn Martin, did not allow me to dine here
Manager, Shawn Martin, did not allow me to dine here because I smelled like weed. I even offered to go change my clothes and come back but to no avail. Couldn't believe it. I've been coming here for years. The service has been steadily declining over the past year. I'm really disappointed in how this was handled and the disregard of my medical needs.
Can never go wrong with any of the selections from
Can never go wrong with any of the selections from Houston's. Must have the chocolate brownie with nuts as dessert. Two thumbs up
We visit Houston's in pasadena on occasions.
They do great steaks. Pretty nice ambiance. They do a great grilled artichoke appetizer. Highly recommend it
Great steak and Hawaiian plate, got medium rare and it was
Great steak and Hawaiian plate, got medium rare and it was delicious! The artichoke spinach dip is delicious and service is great !
I absolutely love this place!! I came to celebrate me!! I
I absolutely love this place!! I came to celebrate me!! I found the first available parking spot as I entered, how lucky could I be?!?! And even though there were many people ahead of me, somehow, I got seated after about 30 or so mins. Lunch was delicious and perfect as ever!! Service was tops and their food is always amazing!!
Came to this restaurant with some ladies to celebrate the
Came to this restaurant with some ladies to celebrate the 85th birthday of my friend. The table ordered the artichokes with dipping sauce. They loved it. However, I'm not a fan of Artichoke. For lunch I ordered the cheeseburger with fries and it was very good! To me, it was a little pricey at $25, but it was good. My friend loves their Ruby Red Trout, and they raved about it! They also ordered the Spinach & Artichoke Dip, which was quite tasty, I must admit. The waiter was very nice and even pulled out his pocket knife to help open my friends present. We got there at 3 pm and the place was full. So I'm assuming since the one in the Valley closed, everyone is flocking to Pasadena to have their favorite dishes.
I went on a date here.
The artichoke is delicious, we waited maybe thirty minutes on a weekend night so it wasn't too bad. We sat at the bar and they were SOOOOO friendly here. Great food, great service, nice crowd. I would come back.
I am giving this restaurant that our family has loved for
I am giving this restaurant that our family has loved for over 20 years one star strictly because of a horrible experience and lack of response from management. I am adding the email sent below. The email was sent to the three general managers listed on the website. Our service from the server team and the food was great. HOWEVER, service from the general managers was disgusting and repulsive. Especially to someone who has been to Hillstone establishments in Century City, Miami, Rutherford, Pasadena, Yountville, and Irvine (previous El Segundo location as well). Hello Sean: It's been a little over a week since my family and I visited the Pasadena location of Houston's. My family and I (my husband and two of my three daughters) frequent the Hillstone brand, specifically your Pasadena, Yountville, and Rutherford (sometimes Santa Monica) locations. On this occasion (February 10th), we were visiting your Pasadena location for my husband's 53rd birthday. Our lunch experience started great with our server, Katherine. My fish (trout) was placed in front of me. I took a bite, and it was flavorless. I informed Katherine, and she promptly took the fish back. The fish was returned with the bite I took from it. Before I continue, I was told this is your policy, and like I said to Albert, that is a trash policy. I informed Katherine that I wanted a new piece of fish because this fish was returned to me over-seasoned and dry. Katherine respectfully and kindly apologized and took the fish back. Upon Albert returning with a new piece of fish, he confirmed your policy of reheating and returning food that has been eaten off of if it's not to the customer's liking. As mentioned, I informed Albert that the policy is trash for a restaurant of Houston's caliber and price point. We frequent restaurants like The Strand House & Nick's on 2nd and have never experienced anything like this. Honestly, for the 20+ years that we've visited Houston's I've never had to send food back; this was the first time. This is where the story goes south. Albert responds and continues to confirm this is the policy; I share my experiences at establishments like Houston's, why this was weird, and why I stand my ground on this policy being trash. Instead of Albert removing himself from the situation, he continued to put me in a position where I had to defend myself. I had to tell him bye, and I did not want to hear anything else he had to say. He starts to walk away, turns around, and says, "That is not fair, ma'am." I told him, "Bye, Albert, I do not have to listen to you or what you have to say." He says, "Yes you do, this is my establishment," with his R+D Kitchen Yountville chef's coat on. At that moment, my husband glared at him in disgust, and he then turned around and walked off. His statement regarding this restaurant being his establishment was disgusting and gave possessive motives that were unnecessary to display to a customer. Of course, when you read this, the situation does not seem as disgusting as it was, but rest assured, it was disgusting. Not to mention, for our family to be loyalists to the Hillstone Brand and to be treated like this was beyond repulsive. After the encounter with Albert, Katherina and Rosa were very kind, apologetic, and compassionate towards us and our needs. I needed to share this experience with you as the General Manager of "the establishment." I know that Albert is your "co," HOWEVER, horrible behaviors should not die without being exposed. I want to reiterate that his behavior was disgusting, and as I shared with Rosa, I am sure he would not have spoken to his wealthy white clientele that way. Oh, let me make this clear: he should never judge a book by its cover. Please note that "free food" is not what most people seek. Most people want the opportunity to share their experience with leadership without leadership responding the way Albert did. Regards, Alicia
Food is consistently delicious.
Management is really great and professional and so is the wait staff. I dine here regularly for meetings, special occasions, or just randomly drop by during the week when I'm craving something yummy. I usually get their burgers, chicken sandwich, sushi, artichokes and salads. Their food is simply phenomenal and ALWAYS consistent. Great place to bring clients or grab a bite to eat when in the area, the atmosphere is very chill but classy. Bar is usually open seating but if they're busy, they do have a separate wait list for that.
Came here for the first time for our anniversary and was
Came here for the first time for our anniversary and was absolutely amazed. The ambiance was perfect, the service was great, and the food was incredible. Every bite was delicious and was sad when I couldn't finished the rest.
Need work in the front of the house
Probably a great restaurant but the person who answered a call for reservations for Sunday was abrupt and rude. Those that recommended Houston’s and dine there regularly were taken back by the treatment and were certain the justification provided was at best incorrect.
Disappointed
Houston’s Restaurant doesn’t accommodate toddlers. We came for my grandmothers birthday lunch & was surprised to find out that they do not have child booster seats or high chairs. I’m posting this as an awareness post for new moms and the lack of support from places on the parenting community. I’d understand if this restaurant had a strict age restriction, but they don’t have one enforced and therefore not having the accommodations for infants, toddlers and you g kids is appalling to me. To my knowledge they have restrictions on their website listed, but the wording is misleading: “Our restaurants are generally not the best environment for young children. We welcome families, but we ask parents to keep children at the table and calm vocal infants or youngsters outside of the dining room. We do not offer child seating nor do we allow strollers in the dining room.” Kids will be kids and yes we can walk them outside as parents, but their dining guidelines are clumsily written. if you don’t want them, just say NO children, we only allow 16 and older or whatever. We mentioned we had a toddler in our party and nothing was mentioned to review their dining restrictions on their website and there was no mention of not having high chairs. The manager was not helpful and our conversation was disappointing. He left me feeling upset and discouraged. He told me about the guidelines on the website but no one said anything beforehand! Also , there were infants in strollers (even though on their website they say no strollers in the dining area) and older kids in chairs, but nothing to accommodate toddlers. My child also couldn’t sit in the booth because he kept standing so his shoes remained in my lap. We had no choice but to get our orders to go or for me to just hold him on my lap while we eat. On top of that we ended up getting to-go but also ordered a few quick bites but was clearly trying to be pushed out because we had ordered our main dish to-go. I’m disappointed and it feels discriminating. They clearly need ti rework their child policy. I understand and respect clearly outlined policies of not wanting kids but just say no we don’t allow kids or make an age range restriction. I’m disappointed by how the manager took my feedback and how he had me leave upset.
Not worth the drive to Pasadena
Houston's has lost its touch and flavor. I will not be returning. The sides were oh so healthy and bland. Not what I expected based on previous visits. They added Sushi to the menu for what? I will give them kudos for a tender steak.
Superb
Fabulous food with fabulous service from Carla. We are huge fans of Houston’s & a return visit to this outlet after many years did not disappoint. We started with cocktails at the bar & followed up with dinner of ribs & Hawaiian ribeye. Both dishes were delicious & the loaded baked potatoes were just the best. Cheese toast too was a great starter to share. Won’t likely be back in the area but would return here in a heartbeat. Just Love Houston’s.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Well through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answer