Disappointing, negligent management and staff. Shocking Relais & Chateaux - Hôtel Le Saint-Paul Saint-Paul-de-Vence - Trade Reservations
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🤮 1/5 - Disappointing, negligent management and staff. Shocking Relais & Chateaux
By 👻 @James_Britton, 09/14/2022 3:00 am
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My wife and I have been regular Relais & Chateau customers over a decade. We used to visit this hotel every couple of years but last came to to the Hotel Le Saint-Paul (in the lovely St Paul de Vence) maybe 5 - 7 years ago, when the chef left shortly before we arrived. We decided to give it another try having been assured that there was a new competent chef. However we were very disappointed: - we arrived at 13 00 but our room was not ready until after 17 00 - we had booked a room with a bath and had been assured that we would be given this. However this was not available. We were informed by a junior member of staff that a bath was not part of the grade of room we had booked. This was a clear lie. We assume that our assigned room was assigned to another more favoured guest - the rooms seem bleak and poorly furnished. The fridge was undersupplied - it contained only 5 drinks bottles - The hotel manager had departed by 16 30 and was uncontactable leaving nobody in authority - The staff were dressed as if they were working in Ikea and seemed very inexperienced and lacking leadership Shockingly poor, more Fawlty Towers than a member of a professional chain
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