Disappointing Visit - Ivy City Smokehouse Washington - Buy Reservations
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🤮 1/5 - Disappointing Visit
By 👻 @Tierra, 11/15/2021 3:00 am
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To whom is may concern,
I am reaching out to you to express my disappointment and hurt in the actions of your co owner Peter on the night of November 14th.
On November 14th, my family and I went to your establishment around 8p to celebrate my husband and I marriage. My family had been to your restaurant and even considered it “one of their favorite spots.” So they were excited for us to try your establishment out. Unfortunately, this visit was like no other visit they had there and this will be my husband and I first and last time visiting.
We were having a pretty good experience, the food was good. There were a few hiccups with food and drink not being to our liking, but not anything to turn us off from the restaurant. The server was not to our liking. There was a disconnect and she seem to not want to serve us at some point. We still were looking past this and continued the night. In the early part of 9p we ask for the check and the co owner Peter bought the check out himself. He reached over my husbands food as he was eating, no face mask and places the check on our table and walks away. We pay $320 at your establishment and tipped the waitress what we seen fit for her service. I completely understand how tips work and what they mean to server. However, my family and I do not and will never tip a person generously for poor work. We left and waited for the elevator for all of 3 - 5 minutes. Once entering, Co owner Peter steps on the elevator with us and starts questioning us about his server tip in a annoyed manner. At this time, we are unaware who Peter is and why we are being approached if we paid our bill. We asked him what was the problem and he states that “tips are 20% and the tip is not included in the check.” Peter rides the elevator all the way down with us and being pushy about his server tip. We leave the building, but go back to understand and record Peter’s unprofessionalism to have video evidence. Peter refuses to come from the back like we’re attempting to attack him and we leave. As we pull up we see 2 police cars and 1 officer on a bike going into the building. So we park and we go back in as well to speak to the officers about how we were handled. Someone called the police on us stating “they were having a altercation with a group.” There was never an altercation with us and Peter. We wanted to know why we were handled in the manner in which we were.
I never leave reviews, but I will be leaving a review on everything I possibly can because I cannot express enough how embarrassing, hurt and confused my family and I as well left your establishment. I do not want to pull the race card because as stated before my family swore by your establishment food and service up until this point. However, I cannot help but wonder why the police was called when there was no altercation. Peter started a conversation that we wanted clarity on. He got to speak his mind and left, but when we went to understand why we were treated like we did not just spend $320 at your establishment. He acted as if he was targeted, when in actuality. Peter targeted us! He never stated who he was even when he placed the check on our table WITHOUT a mask while there is food still being consumed, he did not introduce himself as the co owner before he approached us about a TIP. Not the $320 bill, A tip! I’m so disappointed and this really ruined a wonderful celebration. I felt you all should be made aware of the face and type of person that is n the front line of your company and if Peter see this email you should be ashamed.
I will be contacting Alcoholic Beverage Regulation administration (ABRA) regarding you all face mask policy. "Per CDC guidance and DC Mayor Muriel Bowser's executive order, all individuals over age 2 are required to wear a mask indoors, regardless of vaccination status. Masks must be always worn while in our restaurants, except while eating and drinking”
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