Good food, but the rest left us underwhelmed - Kitchen W8 London - Buy Reservations
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🙂 4/5 - Good food, but the rest left us underwhelmed
By 👻 @saeagle, 01/08/2023 3:00 am
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To Start, I have to say thank you to the team at Kitchen w8 for the lovely card for my wife that was signed by the whole team. This was a lovely gesture and had hoped that it would be the start of a great night. Unfortunately, that really was where any attentiveness stopped. This is not to say that the team weren't friendly or incredibly knowledgeable about the food, but they really never paid any attention to us as a table. As an example, only once was our wine glass actually refilled, the rest of the night we had to do it ourselves. I appreciate how snobbish and 1st world problem that sounds, but when you are paying their prices (as well as being michelin starred) it is the little things like this which just leave you feeling a little disappointed. You just never got the feeling the staff actually cared you were there. Perhaps we were spoilt over the weekend with the other places we visited and they had set the bar too high. The food itself was great, and we really enjoyed tasting the different courses that were part of the tasting menu. Our favourite being the linguine. I would have no hesitation in recommending this place, but I just feel that they need to up their game when it comes to service and make the customer feel valued.
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