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Kyoto Tokyu Hotel Kyoto Reviews from The Last Year
Good hotel overall; room for a few improvements!
We had a nice big room (especially by Japanese standards), a good bed, and high-quality amenities. The breakfast buffet was very good, but pity they had no cappuccino and it would have been nice to have more fruit selection. Excellent water pressure for shower. The atrium at the lobby area was nice, but kind of weird to go downstairs to reception. Location is not great (nothing much around the hotel), but their shuttle service to the Kyoto Station is very helpful.
The worst breakfast organization I have ever experienced
The hotel itself is OK but the breakfast service is more than awful. There are people waiting at the entrance, through the lobby to the elevators and then people are taken to their tables one by one. The corridors are so narrow that you can hardly pass each other. Almost half an hour has passed before you can drink your first cup of tea. So disgusting to say the least.
Most Inhospitable Hospitality Experience - Truly Pathetic Combo of Pretense Friendliness and Utter Uselessness
Pros: Friendly staff Pleasant interior Good in-room amenities (except bedding) Useful hotel shuttle Cons: 1. Major language barriers every step of the way, even concierge and reception. This is a 4-star premiere hotel in Japan's second largest tourist destination. Yet, virtually no English is spoken by staff, including "Upper Management". Special shout out to Mr. Yamamoto, a so-called general manager, who needed a translator to understand our concerns. Wouldn't English be the FIRST pre-requisite to run an international hotel? Having visited >40 countries, I can't think of one hotel where the bar is so low. Meritocracy and putting best talent in leadership role? Not here. 2. Horrendous bedding. Prison-grade extra firm mattresses + absurdly flat and useless pillows. Noting could be done about the mattresses (which created pressure points almost instantly), but pillows! We requested softer/cushier pillows thrice! We were told the hotel ran out of because it's a high season?! I couldn't believe my ears. 3. The Gym is located in a separate building and is hard to find. I had the misfortune of "asking for directions" from one of their staff. Again no English but the lady pointed me in gym's direction and managed to eek out "need key". I nodded, fully confident she meant my room key. What other key could she possibly mean? I learned soon enough after my room key wouldn't let me in. Back at the Reception I was told that I need to fill a PAPER FORM to receive a gym key, which incidentally looked like an oversized conference badge and wouldn't even fit in a pocket. That form, aside from being a bureaucratic time-waster, asked me to certify that I didn't drink any alcohol before gym use. I told the front desk to print 100 copies of their form, make a tight roll and sit on it. Incidentally, the "gym" has space for <=3 people and exactly 7 pieces of equipment, of which 2 are treadmills. A selection clearly made by someone who's a fitness theorist, not a practitioner. 4. Hotel restaurants serve very mediocre food at x3 price of local restaurants. Worse, their room service ends at 10PM. My family happened to be checking in at 11PM so no food. Bad as this is, no one bothered with a list of late dining options for late arriving guest. Staff is not trained not only in English, but in ANY manner of problem solving. If it weren't for another guest who happened to be walking by and suggested that we try UberEats, all 4 of us would have gone to bed starving. 5. Low quality breakfast, using the cheapest ingredients. I've seen better fare for sale at gas stations. Their kitchen has a flat stove intended for making omelets and fresh breakfast. They even had staff milling around and doing unrelated chores. However, we were told the made-to-order station hasn't yet reopened due to COVID. Really? You clowns are still using COVID as an excuse for laziness? That is pathetic. Guest Tip: steer clear of their "smoked salmon", unless you don't mind eating smelly clay. 6. Literally fed up with hotel food, we decided to book a table at a local restaurant. Again zero help from their concierge. We were asked to make our choice and "they would be happy to make a reservation for us". That's hot how concierge works, but were quite exasperated by that point so we went upstairs and did our own Google search!!! When we called the front desk, we were told we'd have to come dow to complete another PAPER FORM where among other things, we'd have to agree to a ~$100 room charge in case of a no show. Turns out restaurants don't require a deposit. This is done to "protect hotel's reputation"!!!! This property is so concerned about its reputation with restaurants that it's fully oblivious about losing face with its guests? This is bewildering. OK, Kyoto Tokyu Hotel, now is your turn to try and white-wash the situation, as you have done in previous reviews. Let me help you get started. Feel free to copy/paste. "Dear ... thank you for taking the time ... sincerely appreciate your feedback ... will help to improve the quality .... regret to learn that .... wasn't the experience you expected .... aspire to provide the highest levels of service .... exceed your expectations in the future .... thank you very, very, very, much. P.S. Mr. Yamamoto, your offer to comp our breakfast for ONE day is too generous (especially considering our breakfast was included in room rate). Keep the change. Consider it my donation toward some Hospitality management + English courses for you. I assure you these would do far more to help you save face than your reservation deposit tactics.
A lovely hotel, super breakfasts, and make sure you visit Nara
Very nice clean hotel. Super dining room, with an excellent and varied breakfast buffet. Room was a good size with very comfortable beds. There is a free shuttle service which runs regularly to and from the station, we found this very convenient and it only took about 10 minutes. An excelent service. From a personal point of view I would have chosen a hotel nearer the centre to allow us to walk about in the evening and chose restaurants.
Quiet, clean hotel but not a lot nearby
Pros: Taxi stand at hotel entrance Air purifier in the room, but the buttons are in Japanese. Not sure if there’re English instructions available. 2 hotel restaurants to choose from for breakfast: buffet restaurant with Japanese and western fares and a traditional Japanese sit down restaurant Laundromat within a 10 minute walk Concierge available There’s a temple next to the hotel Cons: Not a lot of restaurants nearby. There is a hotel shuttle that can take you to Kyoto station where there are many eateries. There are some restaurants within walking distance but I think one would have to walk on a pedestrian overpass in order to get to most of them. There is a restaurant and a convenience store around the corner, probably around a 10 minute walk. (Could be less, but it was cold and windy when I did the walk so it seemed longer.)
DESIGN
The Hotel has a very beautiful design with waterfalls and many amenities in the room. The good shower and smart mirror and toilet are very useful. The breakfast is a bit disorganized and the service is not very good either. The bathroom appears to be made from a container
Tokyu Stay Kyoto Sakaiza - Shinkyogokudori
Our stay in Hotel Tokyo Stay Sakaiza Shijo Kawaramachi was the most beautiful experience in Japan. This hotel is centrally located with all amenities and all shopping, restaurants, Train sSation & Bus Stations, within couple of minutes walk. Loved the room, good pillows, excellent bathroom, a small refrigerator & a microwave in the room - even has a washing machine! Would highly recommend this hotel to all my friends & family when visiting Kyoto!
Fulfill Expectations
Kyoto Tokyu Hotel is located close to Kyoto Station. There is a free hotel shuttle that goes back and forth between there and hotel that runs around every half hours. Very convenience because we used public transportation to do our own sightseeing. Public transportation ends back at Kyoto Station. Our room was very nice. Staff service was exemplary. Japanese breakfast buffet was excellent. A small number of western food choices.
Great stay
I really enjoyed my stay at this hotel in Kyoto. We had a room for three people and it was spacious. The beds and the pillows were so comfortable. The staff was amazing and very helpful. It's about 20 mins walk from Kyoto station but they have a shuttle bus that runs back and forth event half an hour. Just be mindful of that if you want to be closer to the station. The breakfast was delicious with many options. All in all it was a great stay.
Comfortable hotel with good location
Very comfortable and well located hotel. It has a bus to the station with established schedules. In front, there is a very convenient and varied restaurant, since we liked the ones at the hotel. Large and comfortable rooms, although the pillows need a change. Two blocks away there is a laundromat that operates 24 hours a day and is very convenient. Good breakfasts, although I would add a little more variety for Western people. Very friendly people.
Kyoto's Best Hotels that are most frequently booked by customers of Kyoto Tokyu Hotel Kyoto
Appointment
By 👻 @BrazenShip70, 10/21/2023 9:47 am
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I was waiting on the transfer for name but it hasn’t happened yet and my reservation is tonight , will it be an issue that is hasn’t changed into my name yet
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Don't like the Answer? Add another one. |
Answer from 🍑 @BraveCloth47 (10/21/2023 10:03 am)
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The site doesn't have resources to properly execute a reservation transfer. Some places allow it however the best bet is to open a chat on the listing from the seller and communicate there
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By 👻 @ExoticPaper57 (10/21/2023 10:29 am)
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By 👻 @BrazenShip70 (10/21/2023 10:40 am)
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By 🍑 @BraveCloth47 (10/21/2023 10:04 am)
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By 👻 @BrazenShip70 (10/21/2023 10:24 am)
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Then I guess I won’t worry
I paid the $25 fee but I guess I’ll wait and see what happens I’ll just use the persons info from original reservation
By 👻 @BoisterousSilver51 (10/23/2023 12:12 pm)
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If you change reservation they may cancel the reservation that happened to me.
Answer from 👻 @CopiousMotion64 (11/19/2023 1:39 pm)
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Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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