Not worthy of a 4 star - La Source des Sens - Hôtel SPA Restaurant Morsbronn-les-Bains - Trade Reservations
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😒 3/5 - Not worthy of a 4 star
By 👻 @Sandrine et Laurent, 09/03/2023 3:00 am
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We were looking for a relaxing and welcoming place to relax with friends. What a desappointment ! The standard room that we booked for a mere €280 overlooks the road and is not air-conditioned, probably due to a technical problem which caused water leaks in the ceiling, visible damage in the corridor... Non-smoking room which reeks of cold tobacco. The receptionist then offers us an upgrade for an additional €50… After tough negotiations, we obtain access to the spa until 3 p.m. the next day on a “free” basis, usually you have to leave the room and the spa by 11 a.m. or pay a supplement of €25 to be able to access the spa until 3 p.m. Welcome products not worthy of a 4 star (no body lotion for example). Very cold atmosphere in the room and the corridors which resemble the cold and dark corridor of a cinema. Spa area meh. Many details are left to chance: plastic basket to go to the dirty spa, worn furniture in the room, dusty reception counter. Positive: copious and complete breakfast.
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