AWFUL service - L'Antica Pizzeria da Michele London - Buy Reservations
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🤮 1/5 - AWFUL service
By 👻 @Devon W, 01/29/2023 3:00 am
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The service here is truly terrible. First the waitor took our drinks orders one by one, he took one order and then went and got the drink and came back and did the next. We had to ask again for 2 of the drinks and a third time for one of them. We ordered food and the waitor asked if we wanted extra burrata but didn't inform us of the extra charge, which at £5 each was ridiculous. I ordered a side and asked if I could have it with the starters. This did not arrive with the other starter and we had to remind them it hadn't been brought out. The waitor then returned 3 times to ask what the issue was despite us explaining each time that it hadn't come yet. We had to ask twice for tap water and when we asked for a refill it never came. Upon splitting the bill we said we wouldn't pay the 12.5% service charge as frankly the service was awful. He then told us we had to, it wasn't optional, and that it was a cover cost. We said that no it is a service charge and hence discretionary, as stated on the menu. We then got told we owed another £10 despite us having calculated that we had paid the correct amount. We asked several times to speak to the manager and were told that the manager did not want to speak to us and we had to leave the restaurant, which we more than happy to do at this point!
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