we enjoyed pizza, but services was awful - L'Antica Pizzeria da Michele London - Buy Reservations
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🤢 2/5 - we enjoyed pizza, but services was awful
By 👻 @Komilton L, 03/09/2022 3:00 am
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I love pizza, I love and know Italian food, also I know many good pizza places, but decided to experiment to try something new and very special, as I got intrigued by advertising of pizza by L' Antica Pizzeria Da Michele.
We went there with my friend and all our enjoyment was completely ruined by very bad service quality.
We ordered to share one Margareta buffalo pizza with extra buffalo cheese con top.
When our order arrived, we noticed right away that extra buffalo cheese on top was not fresh - chewy and smelling sour. We complained about it to the guy, who was walking around the tables and checking with clients if everything is okay.
The guy unhappy to hear what we say, and tried to insist to us that we are wrong - buffalo cheese is fresh, all products are delivered fresh every day, and also that we don't understand the real taste of the buffalo or burrata cheese...
He took my plate with cheese to the chef and asked him to check if the cheese was fresh, and told us later "that chef tasted my cheese and it is okay".
We finished eating pizza, and when we asked for the bill, the guy kept ignoring us. We had to ask 3 times for the bill. When finally the bill arrived, we were charged double - for 2 pizzas and two buffalo cheese (even we couldn't eat it), and our order was 1 pizza with 1 cheese on top to share.
We asked to change the bill, the guy removed 1 pizza but once again charged for 2 extra buffalo cheese.
When we complained again, because we ordered only 1 buffalo cheese, the same guy got very upset, went to the waitress, who placed our order, and asked him to come to our table and explain to us, that 1 buffalo cheese was already spread and melted on the pizza, and another one was served as a separate on top of the pizza.
Restaurant staff asked us to pay for 2 cheese, when we were sure that buffalo cheese was not fresh , and we both couldn't eat it. ;-PPP
We refused to pay for 2 extra cheese and went to the till at the front, where was another lady standing. She made us a bill, but added service charge. We asked to remove services charge, as we were really upset already about the way the other staff treated us. looked like that the lady was completely unaware of what was happening on the floor, and she looked as owner or manager of this restaurant.
To receive the right bill for us it took 4 times and almost an hour to deal with all this hustle, also we had paid for the old buffalo cheese, no sorry or apologies from the restaurant staff for all this confusion with bill and service.
The overall situation was really awful, seems the restaurant staff is completely not communicating between each other, they don't know what the orders or problems are.
We went there once, and we are not coming back anymore, we prefer to eat at the place where we can enjoy, and restaurant staff treats well and respects their customers.
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