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🤮 1/5 - WORST CUSTOMER SERVICE- Planned a surprise first Mother's
By 👻 @Spencer S., 05/07/2022 3:00 am
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WORST CUSTOMER SERVICE- Planned a surprise first Mother's Day and birthday dinner for my 8-month pregnant wife. We were a party of 7 and last minute needed to add a 8th person, who by the way was a child. Their "events manager" Jenna emailed me the day before that a party of 8 will be a $150/person and a limited Pre-fix menu. I explained the situation and why that would be ridiculous but never heard back from Jenna. Being that it's very hard to move a surprise dinner last minute let alone one for a pregnant woman, I figured they would be reasonable and we could work something out. When we arrived at the resturant and the surprise went perfectly, the manager Martin then pulled me aside and told me that Jenna and the "team" had a meeting earlier that day deciding we would need to pay the $150/person and have the pre-fix menu. Martin continued that there is nothing that can be done. He even got so loud at one point, the rest of my party started to chime in. With no where else to go since it was a Saturday night we were strong armed into paying nearly $2,000. The food was mediocre and very salty. The only saving grace was the waiter who was nice but the management team is absolutely disgusting. I came to write a review and saw only 3.5 stars. I see that almost all of the 1 stars are about management and specifically Martin. Ownership needs to make some serious changes.
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