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🤮 1/5 - I made a reservation with them for my parents last night in
By 👻 @Lucas O., 10/10/2017 3:00 am
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I made a reservation with them for my parents last night in Lisbon well in advance -- August 5th for a table on October 10th. They sent me a confirmation email on August 5th saying they would get in touch again a day in advance to confirm that reservation.I did not receive any notification from them until 5pm on October 10th saying that they had tried to contact me (I received no missed calls) and that if I didn't reply within the half-hour it would be canceled. Unfortunately for me, I was on a flight from Lisbon to Geneva at that time and did not see that email until 9pm.My parents showed up at the restaurant to be rudely and condescendingly turned away.If they are so worried about filling the seats, why don't they simply take one's credit card info when one makes a reservation? What kind of fine-dining mentality is this to cancel one's reservation a mere few hours before? Where is the room for technological difficulties? If they did indeed try to contact me on Saturday by phone and could not reach me why wouldn't they send me an email then?The staff was not only unhelpful in trying to resolve this, but quite rude.NOT WORTH THE STRESS.
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