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🤮 1/5 - Dysfunctional service
By 👻 @gp199, 05/30/2021 3:00 am
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Firstly, I hardly ever write non positive reviews and never of an Italian run enterprise, for a culinary sense of patriotism. But there is always a first.
I want to preface that the food we DID manage to eat at this place was quite decent.
Unfortunately one of the pastas we ordered for our 4 top table was only delivered about 20 minutes after the other 3 pastas. While we were warned that there could be a slight delay in the pasta dishes coming out no one mentioned that the pastas would be delivered 20 minutes apart. Keep in mind we went at 5.30 pm with about 20% of the restaurant seated. When I asked why the cacio and pepe was delivered 30 minutes after my own pasta with clams, the answer was that the pastas are made on the spot, as if that is a valid excuse. Then I was offered a second reason, which is that a dish of pasta clearly intended to be a single serve is meant to be shared. I'm from Italy and I don't know of any Italians that would dream of mixing a pasta with clams with a cacio and pepe in one single meal. It would be nauseating.
Not sure why the staff cannot deliver pasta dishes simultaneously. It baffles me... I even asked to talk with the Italian manager, but he wasn't gracious enough to show up and explain why he can't serve 4 dishes of pasta together. That will remain forever as the Luca Osteria mistery to me !! Surely we will never go back and I'm expecting this place to fold within 12 months if they persist with this type of spotty service.
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