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Mastro's Ocean Club Los Angeles Tripadvisor Reviews
Latest Reviews On Tripadvisor
9 Reviews
0 Replys |
Excellence
A bit pricey (lunch was $500 including tip for 3 people) but very well worth every dollar. You just can’t beat the view, the food is the best in class and the service elevates the experience. Excellent!
Be the first to ReplyHORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
SEATING: Our party of 9 was squeezed into a table that would have been tight for 8. The table had an extension which was lower than the main table. The room was VERY crowded and dangerous – can’t believe a Fire Marshall wouldn’t have closed down the place. SERVICE: Totally inattentive. Never once asked if I wanted a refill of my soda water. Ordered my wife a Sombrero (Kaluha and cream) – he had no idea what it was and brought it out wrong – then argued with me. Ordered two birthday desserts – brought the desserts, extra spoons but no extra plates. Never offered us coffee. FOOD: The Calamari appetizer and mushroom side were great. The shrimp cocktail – served in ice but the shrimp were just about room temperature. The filet was tender but no flavor. The bone-in ribeye flavorful but extremely tough – almost inedible. Mac and cheese nothing special. VALET: $15!!! It was 48 degrees out but they couldn’t get the heater to work!
Be the first to ReplyMastro's Ocean Club
We had dinner at Mastro‘s Ocean Club in Malibu, California on November 13th to celebrate a birthday. We had been looking forward to it for a while. The service and atmosphere did not disappoint. The food was great initially too, until two people in our party got "violently ill" and two others got mildly ill. We have been trying to figure out which dishes could have caused it. Was it the side dishes (spinach, mushrooms, potatoes) or the Wagu steak, the filet, the Chilean Seabass, ??? We called Mastros Ocean Club the next day in hopes of finding the culprit. I spoke to Britnae who claimed nobody else had called in with such a complaint. She offered us a $100 credit on our $800+ dinner. Not considering this a fair solution due to the severe effects suffered that evening, we asked her to elevate this complaint to their top management (something I have never had to ask before)! After not hearing back from Britnae after 2 weeks, I called and left a voicemail. It's now 3 weeks since we spoke to her and were promised a follow up and she has not returned my phone call...so disappointing! One of the guests who became violently ill was barely able to make it home in time to avoid pulling over to vomit on the roadside. Another guest was up all night with diarrhea and vomiting. The other two guests had stomach aches for the remainder of the evening. Even into the beginning of the next day nobody felt normal. This had to have been food poisoning. Almost as awful as the food poisoning is the silence from Mastro’s Ocean Club! As I said, Britnae promised to follow up with us but never did and has not even returned my follow up phone call. We have been coming to this restaurant for special occasions for years but after this experience we will definitely be forgoing it in the future.
Be the first to ReplyBad from beginning to end
What a huge disappointment! The steaks were either tough or served cold. It took more than hour to receive our second course after the first course. Even the parmesan crisps were cold and rubbery. I have eaten at Mastros restaurants for many years and this restaurant was memorable for all the wrong reasons. We will not return.
Be the first to ReplyAmazing Dining Experience
I was invited by a vendor to attend a dinner here. The view is stunning of the ocean while we dined, and the piano entertainment has an absolute amazing voice. The waitress was incredibly knowledgable with the menu and made some off-menu recommendations. We had the calamari, mac and cheese and tuna appetizers. I wished I could have had the mac and cheese. It looked absolutely out of this world and the table said it was tasty but I cannot do cheese. I had the grilled sea bass, which was out of this world. The table ordered several sides, with the garlic mashed potatoes which were tasty, as well as the creamed spinach dish and sauteéd asparagus. For dessert we had their signature warm butter cake which was so tasty I wanted to order one to go. The dining atmosphere is amazing and the service and wait staff are top-notch. We will definitely be back!
Be the first to ReplyCould Not Have Been Better!
Booked a reservation for last Saturday evening, party of six, to celebrate my wife's birthday. Had to be the BEST table in the house. Back of the restaurant, right along the window. Fantastic view! The ocean is twenty feet away! Everyone was in awe. Service was impeccable, and the food & beverage was amazing. Our server was (I believe) Anna. She was AMAZING! Friendly, knowledgeable, expert in her craft, gorgeous and patient. We are still talking about her two days later. Just the best. Everything from arrival to departure was flawless. Thank you Mastro's for an UNFORGETTABLE evening! We WILL be back.
Be the first to ReplyIncredible
Awesome seafood restaurant located in Malibu overlooking the ocean, beautiful view specially at sunset, specious, elegant, suitable for large group or special occasions. We have ordered entrée, soup, salad, main course all sea food and sweet, it's was perfectly cooked and presented so delicious. Professional service, helpful and friendly. All staff were well dressed. Mid to high price. Highly recommended
Be the first to ReplyFANTASTIC view, amazing food, exceptional service
Our favorite place to eat for special occasions. Amazing location, impeccable service, best steaks on the planet. We love it.
Be the first to ReplyNice experience in a very tiring day.
I went for lunch without reservation around 2.45 pm. We had no reservation it was me and my aunt. Both tired of unbelievable and draining traffic along the coast highway. We could not find parking anywhere near we originally were planning to go. We arrived tired and very hungry. Thanks to Anastasia the front hostess she was king to seat us. The food was great and the ambiance was super nice.
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