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Mastro's Ocean Club Malibu Reviews from The Last Year
I recently celebrated a special occasion at Mastros Ocean
I recently celebrated a special occasion at Mastros Ocean Club in Malibu and it was an unforgettable experience! The ambiance was exquisite, with stunning views of the ocean adding to the charm of the evening. The bread selection they start you off with is very good and my main was great. I ordered the filet combo with the breaded sea bass, and it was a decision I didn't regret. The filet was cooked to perfection, tender and juicy, while the sea bass was delightfully crispy on the outside yet moist and flavorful inside. Each bite was a symphony of flavors that left me wanting more!! The sides rock too - we ordered Mac and cheese, creamed spinach, and veggies. The service was impeccable, with attentive staff catering to our every need without being intrusive. The sommelier helped us choose the perfect wine to complement our meal, further enhancing the dining experience. Overall, Mastros Ocean Club in Malibu exceeded my expectations in every way. It's the perfect spot for a special celebration or a romantic dinner. Highly recommended for anyone looking for an exceptional dining experience with a view to match.
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Review is Continued on a separate post. My entire review couldn't fit on one post. Bad Service From Manager (Jessica) . She told me that the owner is a billionaire & also Insinuated that the owner is a racist & told me that he won't care about MY review. (This review has 2 parts). This is a restaurant review on the bad customer service recieved from the manager, Jessica, at Mastro's Ocean Club in Malibu, California at 18412 Pacific Coast Hwy, Malibu, California. My husband and I were in LA for a short birthday / Valentine's Day getaway. I had been to Mastros Ocean Club in Malibu, California the year prior with my friend on a girls trip. Unlike THIS current visit... That visit was great. They were so nice and helped us get an Oceanview window seat. So I had been telling my husband about it and I wanted him to experience it for his 50th birthday. However, this visit was vastly different. On this visit on 2/24/24, we arrived at 5:30pm & I asked for an Oceanview window table. They open for dinner at 5:00pm. I also wrote in the reservation notes that I would like a seat next to the window. I also told this to the cold talking woman who called to confirm that we were definitely coming. I even told them I would wait for one or either be moved to one if it became available. Based off of my last visit I thought they would be accommodating but I was in for a rude awakening. In a cold, mean, snobby, robotic tone, they started spouting out all these rules & that they don't change tables (which isn't true because they did it last year after we had sat down & ordered drinks-they came and said we have an oceanview window table that popped up, do you want it? We took it off course) & that they can only give me a window table for an hour (knowing steaks take an hour before they even come out). They claim they could only move us from a table to a bar. So I complained about it and asked for a manager & got Jessica. Jessica come over & she was loud & rude & said that the rules are they don't switch tables. No Oceanview window table was available. You just made your reservation today (which shouldn't matter). She did agree to take our picture reluctantly but continued to say she couldn't do anything. I asked if there was anyone above her & she then got even more rude. She told me that there's no one above her. I asked her the name of her manger, she refused to give it to me. I asked her if she could give me a manger again & repeatedly, someone above her, she refused. She told me that there's no one Above her. She said there's no corporate office. No person above her. She said she's the highest manager at Mastros. She told me to that if I wrote a Yelp or a Google review, I'm wasting my time, because she's the only one who reads them. I asked her was she the owner. She respond no. Jessica told me that he's a billionaire & would not care about what someone like me had to say. I'm thinking what does she mean by someone like me. I responded so he wouldn't care about the little black woman. She said well, the owner is good friends with Trump. I responded, so you're implying the owner is a racist. She looked at me with a facial expression like... WHAT DO YOU THINK. One of those facial expressions that women make when the head falls a little sideways, the lips stay closed but spread out, the the eyes (say it all) looking at you... like (what do you think... dummy.) This rude, arrogant, cold, snobby, smart talking woman, who seems to say whatever is on her mind (regardless that she's at work in front of other customers waiting at the host stand)... did that expression very, very well. Sometimes, facial expressions speak louder than words. Especially in the context of the conversation. I asked Jessica for the owner's name... since there's no one else above her. She said it so fast, I couldn't understand. I asked her if she could please write it down. She wrote it on a piece of paper. But I do understand, based on Jessica's comments, that he doesn't care that (someone like me) had a bad experience at his restaurant. She flat out told me that he (the owner who's a billionaire and good friends with Trump) doesn't care if someone like me writes an email to him or write online review (that only she (the manager, Jessica) sees). Someone like me... does she mean he's racist and doesn't care about minorities getting good customer service and food. Or does she mean people of all races and colors (white, black, or brown, etc)... who aren't billionaires. Are all of the people who work hard for our money, and go to a nice restaurant to treat ourselves.... (special moments in our lives, date nights , birthdays, anniversaries, or just to treat ourselves)... the people she's referring to? Us... who aren't billionaires. Since she pointed out he's a billionaire and doesn't care about someone like me. Either way, it's demeaning. Any statements....
I honestly really liked this restaurant the food was so
I honestly really liked this restaurant the food was so good especially the prime rib and the shrimp tower. I also liked the service because they were nice
AMAZING! So good service, amazing food! and lovely vibes.
i'll come back for sure! Thank you
Upon arrival, I was welcome by the host and was sat at the
Upon arrival, I was welcome by the host and was sat at the table, I took the opportunity to tell one of the servers I think his name was Johnny I hope I got it right, I told him that I have two more guest coming and I wanted to be the one to pay and to let the other servers know, which he accommodate. I would like to say that the food was absolutely great, the stakes were cooked to our liking, the drinks were a 10 out of 10 for me, our server Jessie or Jessica not sure if i am right but was so helpful and amazing, she made us feel welcomed and made us feel like we can ask her anything and was very attentive making sure we were good. I have been to many upscale restaurants, but Mastros Malibu has to be one of the most welcoming, best service I have ever experienced, and on top of that, the food being absolutely delicious.
DO NOT GO HERE!!! This restaurant had the worst service
DO NOT GO HERE!!! This restaurant had the worst service i've ever seen. They were so rude to us about asking if we could get a refill. The food is over priced. If you want an even normal dining experience DO NOT GO HERE
Great Evening with business colleagues
Beautiful sunset made this business dinner fabulous. Seafood Tower was amazing and barely left room for dinner. The bone in rib-eye was cooked perfectly and the table side martini was a nice added touch.
One of the best steaks I have had.
If you're looking to spend a little money on a nicer upscale dinner for the night, this is a great place. Food and drinks were delicious and the staff were very attentive. I went to the malibu location. Reservations recommended.
Extremely disappointing, a huge contrast to my pre-COVID
Extremely disappointing, a huge contrast to my pre-COVID experiences, it used to be the prime location to go for Malibu "sunset" views and fine dining, but...alas... I invited a couple visiting from out of town for a tour of the oceanside and made reservation for the first seating at 5pm, arrived at 4:55pm, valet would not accommodate to get my car as we were early! , very rude "unwelcoming" start. Fortunately the door was open and we were able to wait inside, and not outside in drenching pouring rain, until we were seated near the window, and introduced to "Pablo", our wonderful and charismatic waiter . I ordered a bottle of Pellegrino to start, and another sloppy waiter spilled most of the bottle all over the table, our dresses and coats, while serving it, so it became a mess and total embarrassment for me as the host, so we had to switch tables and use the restrooms to dry up... For appetizers we got the fried Calamari (2/5* for being soft and mediocre), and crab cakes (4/5* for taste, but $50 for 2). My guests wanted their Porterhouse well-done, it came out totally burned and very dry with no butter on top, sides of garlic mashed potatoes were missing garlic and sauteed asparagus was absolutely tasteless, so were the Mojito and Margarita. My jumbo lobster was very good, just remember that the price is $125.00. They brought us a birthday cake to celebrate one of my guests' BD for free, which is the common gesture of most high-end restaurants, and appreciated. Unfortunately, I don't think Mastro's Ocean view met my expectations for food and service compared to other Mastro's. My guests did not enjoy the "Mastro's fine dining experience", so I promised to bring them to Beverly Hills. Despite all above , I left a 25% tip for our waiter Pablo who tried his best to compensate for all short-comings. You have many other oceanside restaurants choices with the view with better food and service, not worth the price.
For my birthday I wanted to go to Mastro's so my family
For my birthday I wanted to go to Mastro's so my family took me there for dinner. We have been here so many times before and always liked the food, ambiance and good menu items. However this time I was so disappointed. It has really gone downhill. We were there for over 3 hours while our food was being prepared. I was so tired of waiting so long for our food to come out. We ordered shrimp cocktail, sushi roll, oysters Rockefeller for appetizer and basket of bread. The sushi tasted old and chewy like it has been sitting around. The oysters Rockefeller was not good the cheese on top was over cooked and underneath barely any spinach. We had also ordered filet mignons, New York steak and bone in ribeye. Also ordered a few sides fries, twice baked potato, regular baked potato and creamed corn. The fries had so much salt in it like the chef accidentally spilled the whole bottle of salt in it. The twice baked potato had huge chunks pork pieces (bacon) that was over cooked extremely hard to chew. The came our steaks filet mignon is suppose to be the most tender soft cut of beef however this was not. It tasted like very cheap filet mignon low grade. The worst steak I have ever eaten. Had lots of membranes in it very hard to chew. I can taste the blood in the meat. The food quality super low not what it use to be. I got diner food but paid steak house prices. For dessert we always get their famous butter cake. Even that was not good this time. It was super dry and over baked. What is going on.... It use to be so good here. Regretted paying so much and not enjoying our food. Quality is very low.
Food is mediocre for its price.
Hostesses were very rude I almost just walked out. Waiters were all helpful. Good wine selection. And the location/view is obviously good.
Everything went fantastic , I'd give it a 5 star for food,
Everything went fantastic , I'd give it a 5 star for food, service and ambiance. Not to mention the fact that there was great live music playing near the bar. View of the ocean from the dining room alone makes everything worthwhile. I'd love to visit this place again soon. 8 people in our party and we all walked out satisfied with smile on our faces. I'd like to Alonso mention that the drinks are great, especially manhattans and the martinis. Keep up the good work guys!
Steak excellent, service below average
The steak was cooked beautifully, and rested , Service very patchy , slow and forgetful, Food great , service needs to be better
OUTSTANDING
The atmosphere is amazing, the waitresses were all very nice and accommodating and professional, food is excellent and the plates are big! Highly recommended
Disappointing
Been here many, many times over the years, but tonight was way below par. Bar staff busy, yes, but so inattentive! Took the wrong order. When the food came, steak was OK but sauce was tepid and Brussels sprouts, inedible. Completely raw on the inside and burnt (not charred) on the outside. The whole experience was really poor. Shame.
Excellent Dinner and Service, had to wait 30 minutes past our reservation time
Wife and I were celebrating our 20th wedding anniversary and decided to do a weekend in LA, with dinner on the ocean at Mastro's. We had a 7:45 reservation and arrived at 7:15. We weren't sure how bad traffic would be and figured we would check in early and enjoy the views of the ocean. Technically, you can park on PCH 1 for free but mostly the option is to valet for $15. We got checked in and were told it would be closer to 7:45 (which is fine because that was our time) and to either enjoy the bar or wait and they would call us when ready. There was no room at the bar so we went outside. When it got to be about 7:50 I checked with the hostess to see how things were looking and was told "We still have to sit two 7:30 parties, then you are the first 7:45 to be seated so it should be shortly". It was clearly very busy as at no time did seating at the bar open up. Around 8:05 the hostess brought my wife and I a free glass of champagne (very nice) and apologized for the wait and said we would be seated shortly. Finally at 8:15 we were seated. Once seated, service was excellent. The views of the ocean are very nice. Bread and drinks were brought right away. We splurged and ordered a lot of stuff. Market price was $150 for caviar, which we had. Market price for scallops wound up being about $50 for 4 scallops. Both were worth it. Probably the best scallops I've ever eaten. We also tried the brussels sprouts (good but I've had better and wouldn't get again), chopped salad (very good and pretty large), Lobster Mashed Potatoes (although you do get A LOT of lobster, I wish we would've gotten the lobster Mac n Cheese instead and wouldn't get the mashed again). For the main courses we got Sea Bass (excellent) and the Double Cut Pork Chop (also excellent). We just couldn't do dessert as we had too much food for the two of us. Overall, 30 minutes past reservation time is the only thing that held me back from 5 stars. The free glasses of champaign were very nice and I can accept 15 minutes or so past reservation time but 30 is a lot to be sitting around (especially since all the seating is outside and it was getting cold at that point). It also caused us to miss out on half an hour of ocean views as it got dark shortly after we seated. All that said, we'll probably go back since a lot of the food was so darn good.
Worst Experience for $$$ Paid and Worst Service
After many options I decided on Mastro's for my husbands 50th Birthday. Biggest mistake. Hostess area was chaotic and they are too busy chatting and being rude to customers to be efficient. Waitress was rude and inattentive. We were seated in a loud uncontrolled section. People literally leaned against the glass partition while we tried to eat. No manager ever went around to guests. The waitress never addressed my husbands birthday or made any attempt to acknowledge it. A guest knocked into the waitress who (for the second time that day according to her) caused her to lose control of tray with drinks. These drinks spilled into my seat (booth) and all over myself and glass broken at my feet with small scratch. I HAD to address the waitress if I could get some napkins to dry my seat, remove the ice all over, and dry my dress. Her response without even looking back at me " Oh I took the majority of the wine you are fine". Never helped or offered to reseat us and nor replace our food that was affected. She never came to refill drinks or offer anything more. I asked 4 times if my husbands birthday would be addressed and ignored. Our food was packed up with no acknowledgment and finally I asked again in front of my husband if I could order a crème brulee to share with him for his 50th birthday we were celebrating. She brought it out and stated she added a slice of cheesecake for his birthday for him ( I was charged for this!). I have been unable to reach out to speak to management as the hostess blocks this request. She states he is busy and if she can take a message. I ask to leave number for call back and ask his name and she responds "______ will reach out to you" (not manager and not male). This is absolutely the worst experience and worst service and absolutely no way to get to speak to a manager in regards to their service. The food was delicious but the experience ruined our night and my husbands special 50th birthday celebration :(
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Need to cancel a bid, not getting a response… how do I do it?
By 👻 @ConservativeEnd71, 01/26/2022 4:57 pm
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Need to cancel a bid, not getting a response… how do I do it?
6 Answers
3 Comments |
Don't like the Answer? Add another one. |
Answer from 👻 @HandsomeCollar14 (06/29/2022 11:31 am)
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Click on "Take off the Market Option" in your portfolio
1 Comment
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By 👻 @GloriousInk66 (04/10/2023 4:34 pm)
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Answer from 👻 @ColloquialPosition80 (06/03/2022 2:40 pm)
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best option is to get in contact with the support email
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Answer from 🦩 @FluffyStar64 (01/26/2022 6:33 pm)
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Thank you for the question, if a seller is working on answering your bid, you cannot cancel it until their time is up and the bid is released back to you. The full amount of funds then go back into your AT account. Typically a seller has 48-72 hours to complete the bid.
2 Comments
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By 👻 @GlitteringSalt26 (03/20/2023 11:13 am)
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By 👻 @GloriousInk66 (04/10/2023 4:34 pm)
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Answer from 👻 @HandsomeCollar14 (06/28/2022 10:48 am)
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Go to your portfolio and click "Take off Market".
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Answer from 👻 @GutsyNumber53 (07/03/2022 1:53 pm)
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You have to wait for a while and about 20 minutes exactly you will get a notification and follow the process .
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Answer from 🧌 @ExpensiveKey54 (04/21/2023 6:16 pm)
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You can ask seller in listing discussion to release. If you don’t get a response contact support 👍
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